Ownership: Serves as the frontline defense for client satisfaction by providing rapid, empathetic, and technically accurate resolutions to product issues.
Eligibility Criteria
Experience
0–1 Years
Education
12th Pass minimum
Work Location
In-Office only
Technical Skills
MS Office suite
Required Languages
Tamil, English
Optional Languages
Malayalam, Telugu, Hindi
Key Responsibilities
● Issue Resolution: Handle day-to-day inbound technical issues, inquiries, and defect reports within established Service Level Agreements (SLAs) to maintain high Customer Satisfaction (CSAT).
● Triage & Escalation: Reproduce reported bugs, differentiate between user-error, system defects, and feature requests, and route them to the appropriate Engineering or Product backlog workflows.
● Knowledge Management: Document recurring issues and contribute to the internal and external Knowledge Base (help center, FAQs, technical documentation) to enable client self-service.
● Proactive Monitoring: Flag highly impacted clients to the ARM/RM team when critical bugs threaten account health or user adoption.
Pay: ₹10,474.57 - ₹25,000.00 per month
Work Location: In person
