Front Office Executive & Academic Counselor
Job Summary
We are seeking a warm, professional, and dynamic Front Office Executive & Academic Counselor to join our team. In this role, you will be the primary point of contact for students and prospective clients. You will be responsible for providing academic counseling, managing online customer inquiries, and maintaining our active social media presence. The ideal candidate has excellent communication skills and a passion for customer service.
Job Details
Job Type: Full-time
Work Layout: On-site
Location: [KADAPPADI, peruvallur]
Duties & Responsibilities
Academic Counseling: Welcome visiting students and parents warmly, understand their requirements, and guide them with accurate details regarding our courses and academic programs.
Online Customer Service: Promptly handle and follow up on customer inquiries received via phone calls, WhatsApp Business, and emails.
Social Media Management: Manage and update our official social media pages (Instagram, Facebook, etc.) and actively reply to online messages, direct messages (DMs), and comments.
Front Desk Administration: Manage daily reception activities, route calls to appropriate team members, and ensure the front office environment remains neat and presentable.
Required Skills & Qualifications
Language Proficiency:
English & Malayalam: Excellent spoken and written communication skills are mandatory. Candidates must be highly confident in speaking both languages fluently.
Hindi: Good spoken Hindi is a strong advantage, though it is not mandatory.
Core & Special Skills:
Excellent Communication & Interpersonal Skills: A polite, friendly, and patient approach when dealing with students and customers.
Convincing Skill: The ability to explain educational programs clearly and effectively guide students toward enrollment.
Social Media Savvy: Familiarity with managing social media platforms and handling online customer engagement.
Basic Tech Skills: Proficiency with basic computer operations, MS Office (Word, Excel), and email.
Pay: ₹12,000.00 - ₹30,000.00 per month
Benefits:
- Flexible schedule
- Internet reimbursement
- Leave encashment
- Paid sick time
- Paid time off
Work Location: In person
