Position Overview
We are seeking a driven and results-oriented Client Servicing Executive - IT to bridge the gap between our technical capabilities and our prospective clients. In this role, you will be the frontline of our business development efforts, responsible for driving lead generation, executing targeted cold-calling campaigns, and managing ongoing client coordination for IT services, software solutions, or digital transformation projects.
Key ResponsibilitiesLead Generation & Cold Outreach
- Research and identify potential enterprise clients, decision-makers, and key stakeholders within target international and domestic markets.
- Execute multi-channel outreach strategies, including cold calling, professional networking, and email marketing, to build a robust pipeline of qualified IT leads.
- Qualify inbound and outbound leads based on specific criteria such as budget, technical requirements, authority, and timeline (BANT framework).
Client Coordination & Communication
- Serve as the primary point of contact for prospective clients during the initial outreach and onboarding phases.
- Coordinate internal alignment between sales, project management, and technical/development teams to gather estimations, technical scope, and proposals.
- Schedule discovery calls, technical demonstrations, and follow-up meetings between prospective clients and senior technical leads.
Pipeline & Relationship Management
- Maintain and update the CRM database (e.g., HubSpot, Salesforce, or Zoho) meticulously with accurate lead status, notes, and follow-up schedules.
- Nurture early-stage prospects through regular, value-driven follow-ups to turn cold leads into warm opportunities.
- Assist in preparing introductory materials, client profiles, and basic proposal components.
Requirements & Qualifications
- Education: Bachelor’s degree in Business Administration, Marketing, Computer Science, Information Technology, or a related field.
- Experience: 1 to 3 years of proven experience in B2B lead generation, cold calling, or client servicing within an IT services, software development, or SaaS environment.
- Technical Acumen: Basic understanding of modern IT concepts (such as web/mobile development, cloud computing, software outsourcing, or enterprise IT solutions) to converse intelligently with CTOs and IT managers.
- Communication Skills: Exceptional verbal and written English communication skills, with a confident telephone manner and active listening capabilities.
- Soft Skills: High resilience against rejection, strong time-management skills, a goal-oriented mindset, and the ability to work effectively in a fast-paced environment.
- Tools Proficiency: Familiarity with CRM software, LinkedIn Sales Navigator, and MS Office / Google Workspace.
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Food provided
- Health insurance
- Internet reimbursement
- Paid sick time
- Paid time off
Work Location: In person
