non-voice process involves handling customer queries, data entry, and back-office tasks through written communication channels like emails, live chat, and ticketing systems rather than speaking over the phone.
Key Responsibilities
- Customer Support: Resolve customer inquiries, complaints, and service requests via email, webforms, and live chat, maintaining high standards of written professionalism.
- Data Entry & Management: Accurately update customer records, process orders, and maintain databases.
- Process Adherence: Follow defined turnaround times (TAT), quality standards, and compliance protocols to ensure accurate case closures.
- Multi-tasking: Manage and respond to multiple chat threads or support tickets simultaneously.
- Internal Collaboration: Escalate complex issues to the appropriate department and follow up until final resolution.
Required Skills & Qualifications
- Written Communication: Strong command of grammar, vocabulary, and professional tone in written correspondence.
- Typing Speed: High typing speed and accuracy to handle fast-paced chat sessions and high-volume emails.
- Analytical Skills: Strong problem-solving abilities and a customer-focused mindset
- Age criteria 18 to 29 years
Computer Proficiency: Familiarity with customer relationship management (CRM) software, ticketing tools (like Zendesk or Salesforce), and MS Office.
Pay: ₹15,582.17 - ₹34,475.92 per month
Work Location: In person
