Position Summary
Key Responsibilities
Technical Expertise
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In-depth knowledge of Altera EHR solutions and healthcare industry workflows.
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Expertise in Windows Servers, MS SQL Server, Azure Cloud, networking, and security.
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Hands-on experience with database management, demonstrating strong troubleshooting and communication skills.
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Proficiency in Virtualization, Cloud Computing, Server Administration, and related technologies.
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Deploy SSL certificates and conduct post-patching validations.
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Troubleshoot issues related to IIS, application pools, and resource utilization (CPU, memory, disk).
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Develop and execute PowerShell scripts, analyze results, and troubleshoot as needed.
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Perform requirement gathering and technical assessment of inventory.
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Propose hardware and software requirements following deployment guidelines.
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Create detailed runbooks for each environment to ensure operational efficiency.
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Conduct root cause analysis and assess single points of failure.
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Consistently meet or exceed organizational utilization targets.
Software Support and Development
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Deliver thorough software support focused on diagnosing and resolving issues.
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Collaborate with product support and development teams to triage and resolve known application bugs.
Customer-Centric Approach
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Anticipate and address client needs, delivering tailored solutions and high-quality services.
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Define and manage client expectations through effective questioning and collaboration.
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Build trust by addressing issues transparently and presenting actionable recommendations.
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Maintain professionalism and manage client relationships throughout the project lifecycle.
Task and Team work
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Define, prioritize, and execute tasks to meet project deadlines effectively.
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Collaborate with cross-functional teams within the organization to ensure project success.
Communication Skills
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Articulate technical ideas and solutions clearly to both technical and non-technical audiences.
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Uphold a customer-first mindset while maintaining professionalism in communication.
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Qualifications
Academic and Professional Requirements:
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Bachelor’s degree in engineering, Computer Science, or a related field (preferred).
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Equivalent experience or relevant certifications will also be considered.
Experience:
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3–5 years of experience in technical support, software upgrades, deployments, or related domains.
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Proven expertise in SQL and database management.
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Strong client-facing skills with a track record of managing critical and complex environments.
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Experience in Healthcare IT, particularly with clinical acute/ancillary products, is advantageous.
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Travel Requirements
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Occasional travel to client sites for business needs.
Working Arrangements
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Flexibility to work in shifts, including after-hours and on-call support.
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Standard office environment with minimal exposure to health or safety risks.
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