Job Summary
We are seeking an experienced and dynamic Cafe Leader to oversee daily operations and ensure an exceptional customer experience. The ideal candidate should have a minimum of 4 years of experience in the cafe or restaurant industry, with strong leadership, operational, and customer service skills. This role requires managing staff, maintaining quality standards, and driving overall business performance.
Key Responsibilities
- Manage and supervise day-to-day cafe operations
- Lead, train, and motivate team members to deliver excellent service
- Ensure high standards of food quality, hygiene, and customer satisfaction
- Handle customer feedback, complaints, and resolve issues promptly
- Monitor sales, expenses, and work towards achieving business targets
- Maintain inventory levels and coordinate with purchase/store teams
- Ensure proper staff scheduling and shift management
- Implement company policies and operational procedures
- Maintain cleanliness, ambiance, and overall cafe presentation
- Support marketing and promotional activities to increase footfall
Required Skills & Qualifications
- Minimum 4 years of experience in cafe/restaurant operations
- Proven experience in a supervisory or managerial role
- Strong leadership and team management skills
- Excellent communication and customer handling abilities
- Good understanding of billing systems, POS, and basic reporting
- Ability to manage operations in a fast-paced environment
- Problem-solving and decision-making skills
Pay: ₹10,000.00 - ₹20,000.00 per month
Benefits:
- Food provided
- Paid sick time
- Paid time off
Work Location: In person
