Transition Manager
Grade- BPO7
Transition Manager – OCM, CEM, Transition
✓ Transition experience with 13+ years & above
✓ Transition Ownership : Part of the team to analyzes client business processes and develops transition plan for identified processes.
✓ Drives Transition Planning and ensures execution of all activities as per agreed methodology and timelines
✓ Drives the technology implementation & end to end transition solution
✓ Tracks and monitor onboarding of required resources and their related KT/ training
✓ Tracks risks & helps develop appropriate business continuity plans & communicates the same to stakeholders
✓ Collaborate with all internal teams to ensure all deliverables are met ( Sourcing, Tech, Infra, Delivery, Quality)
✓ Educate DD/KT Leads on the requirements and expectation to ensure the objective of DD/KT is met
✓ Ensures completion of transition tollgate documents and related artefacts with support from Delivery
✓ Sets up weekly Program reviews and Steering Committee reviews based on agreed cadence and ensure robust transition governance
✓ Monitors through effective dashboards and implementing adequate measures to maximize customer satisfaction levels during the transition phase
✓ Overall responsible for the seamless transition of the program
