About the Role
Jayka Corp is launching a residential project in Keshav Nagar, Pune. The Guest Reception Officer is the first point of contact at our sales gallery and sets the tone for every visitor’s experience. This is a front-facing, hospitality-driven role: warmly welcoming prospective buyers and channel partners, routing them efficiently to the right sales team member, and keeping accurate visitor records while ensuring the floor runs smoothly. The ideal candidate is well-presented, courteous and organised, with a genuine flair for customer service.
Key Responsibilities
Guest Welcome & Experience
- Greet and welcome all visitors - prospective buyers, channel partners and guests - warmly and professionally on arrival.
- Offer refreshments and ensure visitors are comfortable while they wait, creating a positive first impression of the project and brand.
- Answer walk-in, telephone and email enquiries courteously, and provide basic project information or direct queries appropriately.
- Maintain a clean, organised and welcoming reception, waiting area and overall sales office at all times.
Coordination with the Sales Team
- Capture visitor details on arrival and coordinate with the sales team to assign each visitor to an available sales executive promptly.
- Manage the sales-executive allocation in a fair rotation / lead-assignment system, ensuring no visitor is left waiting.
- Relay walk-in and appointment information to the sales team and help schedule and confirm site-visit appointments.
- Coordinate with channel partners arriving with clients and inform the relevant sales / sourcing team member.
Records & Data Management
- Accurately maintain the visitor register / walk-in log, capturing enquiry source, contact details and assigned executive.
- Update visitor and enquiry data in the CRM and ensure records are complete, accurate and up to date.
- Generate daily walk-in and footfall reports for the sales management team.
- Handle visitor data responsibly and maintain confidentiality of client information at all times.
Floor & Administrative Management
- Oversee day-to-day administration of the sales gallery floor, ensuring it is presentable and fully operational during business hours.
- Manage incoming and outgoing calls, couriers, and front-desk correspondence.
- Monitor and replenish front-office supplies, refreshments and stationery, and raise requirements in good time.
- Coordinate with housekeeping, security and maintenance staff to keep the gallery in top condition.
- Support the sales and admin team with basic administrative and documentation tasks as required.
Required Qualifications & Experience
- Graduate in any discipline; a qualification or background in hospitality, front office or customer service is an advantage.
- Minimum 3 years of experience in a similar reception / front-office role, preferably in real estate, hospitality, or a client-facing environment.
- Experience maintaining visitor records and working with CRM or front-office software.
- Comfortable working on weekends and during project launch / peak footfall periods.
- Proficiency with MS Office (Word, Excel) and basic data-entry tools.
Skills & Competencies
- Excellent verbal communication and interpersonal skills in English, Hindi and Marathi.
- Warm, courteous and professional demeanour with a strong service orientation.
- Well-groomed and presentable, suited to a premium residential buyer audience.
- Organised and detail-oriented, with the ability to manage records accurately.
- Calm and composed under pressure, able to manage multiple visitors and high footfall gracefully.
- A proactive team player who coordinates smoothly with the sales and admin teams.
What We Offer
- Competitive salary in line with experience.
- A front-line role at a flagship residential project in a fast-growing Pune micro-market.
- A professional, supportive team and opportunities to grow within the organisation.
Job Type: Full-time
Pay: ₹20,000.00 - ₹30,000.00 per month
Experience:
- Hospitality/ Aviation: 2 years (Preferred)
- Front desk - Receptionist: 2 years (Preferred)
- total work: 2 years (Preferred)
Language:
- English/ Marathi/Hindi (Preferred)
Work Location: In person
