Experience: 5–8 Years
Location: Remote, India
We are hiring a ServiceNow ITSM & CSM Developer with strong hands-on experience in Customer Service Management (CSM) and core ITSM modules.
Required Skills
- Strong ServiceNow CSM implementation experience
- Case Management, case routing and assignment
- Customer/Consumer Service Portal
- Entitlements, SLAs, Account & Contact Management
- Incident, Problem, Change, Request and Knowledge Management
- Service Catalog, Flow Designer and Workflows
- Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions and ACLs
- REST/SOAP APIs, Integration Hub and MID Server
- JavaScript and Glide API
- Service Portal or Employee Center customization
Certification: CSA mandatory; CAD/CIS-CSM preferred
Interested candidates can share their updated resume at [email protected]
Pay: ₹449,163.69 - ₹1,724,460.48 per year
Benefits:
Work Location: Remote
