Position - Email Support Agent
Job Summary
We are looking for skilled and customer-focused Email Support Executives to handle customer queries and provide timely and professional support through email. The ideal candidate should have excellent written communication skills and the ability to communicate effectively in English, Hindi, and Odia.
Key Responsibilities
- Handle customer queries and requests through email in a professional and timely manner.
- Draft clear, accurate, and professional email responses.
- Understand customer concerns and provide appropriate solutions or information.
- Follow up on pending customer queries and ensure timely resolution.
- Maintain proper records of customer interactions and correspondence.
- Escalate complex or unresolved issues to the concerned team or supervisor.
- Ensure adherence to company policies, service standards, and response timelines.
- Coordinate with internal teams to resolve customer issues effectively.
- Maintain a high level of customer satisfaction through professional communication.
- Perform other customer support-related activities as assigned by the reporting manager.
Qualification Requirements
- Graduate in any discipline.
- Minimum 2 years of experience in customer service/customer support.
- Proficiency in English, Hindi, and Odia – reading, writing, and speaking.
- Good email drafting and written communication skills.
- Good interpersonal and problem-solving skills.
- Basic computer knowledge and proficiency in MS Office/email applications.
Required Skills
- Excellent written and verbal communication.
- Strong email drafting skills.
- Customer-focused approach.
- Good typing and computer skills.
- Ability to multitask and manage multiple customer queries.
- Good problem-solving and analytical skills.
- Ability to work effectively in a team environment.
- Professional and positive attitude.
Experience
Minimum 2 years of relevant experience in Customer Support / Email Support / Customer Service.
Preferred Candidate Profile
Candidates with prior experience in email-based customer support, customer service, BPO, or service desk operations will be preferred.
Pay: From ₹14,000.00 per month
Benefits:
- Health insurance
- Life insurance
- Provident Fund
Experience:
- Customer support: 2 years (Required)
Language:
- English (Required)
- Hindi (Required)
Location:
- Bhubaneswar, Odisha (Required)
Work Location: In person
