At Tripmachine Company, we craft premium motorcycle accessories and lifestyle gear for riders across the world. With a community-first approach, we’ve built a loyal global rider base by combining exceptional products with exceptional service. We’re looking for a Customer Care Manager who can lead our customer engagement, build strong processes, and ensure every interaction reflects the Tripmachine promise.
Role Overview
This is not a traditional “ticket handling” role.
We are looking for someone who can lead a team, build processes, improve customer experience, and become a key part of how riders experience Trip Machine globally.
You will work closely with founders and cross-functional teams across operations, logistics, e-commerce, and marketing to ensure our customers receive the kind of support and experience the brand stands for.
Key Responsibilities
- Respond to and resolve queries within 24 hours across platforms.
- Ensure COD orders are confirmed and dispatched smoothly.
- Oversee manual dispatches, and prevent over-commitments.
- Conduct video support sessions for customers facing product usage/mounting issues.
- Create weekly/monthly reports on queries, complaints, and customer insights.
- Handle customer escalations across email, calls, WhatsApp, marketplaces, and social platforms
- Build and improve support processes and workflows
- Ensure quick, empathetic, and effective customer resolutions
- Monitor team performance and customer satisfaction metrics
- Coordinate with operations and logistics teams to resolve order and delivery concerns
- Train and mentor team members to maintain high service standards
- Identify recurring customer pain points and proactively improve systems
What We’re Looking For
- 3+ years of customer care or customer success experience.
- High school diploma or equivalent.
- Strong leadership and team management skills.Strong understanding of customer service software.
- Excellent written and verbal communication in English.
- A proactive problem-solver with empathy and patience.
- Passion for motorcycling or lifestyle brands is a big plus.
What We Offer
- A chance to work with a fast-growing brand loved by riders.
- A culture that values customer-first thinking, creativity, and ownership.
- Competitive salary.
- Work alongside a tight-knit, passionate team that believes in the spirit of motorcycling.
How to Apply
If you’re ready to take the wheel and lead customer care for a brand built by riders, for riders, send us your resume and a short cover note to [email protected].
Job Types: Full-time, Permanent
Pay: ₹35,000.00 - ₹50,000.00 per month
Benefits:
- Paid sick time
- Provident Fund
Work Location: In person
