Job Description
Job TitleSM – Business ExcellenceLocationGurugram HODepartmentBusiness ExcellenceFunctionBusiness ExcellenceReporting toVP - Business Excellence
Band4AJob Summary
Responsible for managing Business Excellence for distribution channels. The candidate is expected to lead deliver outcomes in areas of Revenue, Cost Save/Avoidance Customer Experience through transformational quality initiatives. Key deliverable areas will be leading large scale CFT projects using methodologies like Lean Six-Sigma/Design Thinking/Innovation, training delivery, ability to identify and deploy AI/Automation based solves and building the Quality DNA in the organization.
KEY RESPONSIBILITIES
Project Management and Delivery - Six Sigma
Execute high impact strategic, transformational projects using suitable six-sigma methodology for Distribution Functions driving business growth revenue.
Mentor Lean Six Sigma/Design BB/GB projects for improving process efficiency, revenue, cost save/avoidance.
Facilitating change stakeholder management as part of transformational programs and improvement projects
Project management through robust governance, review structure and dash boarding to Sr. leadership, Sponsor, Champion and CFTs.
Work with project teams for representing the function/organization in various external/internal Quality Competitions.
Conduct internal/external benchmarking and in-sighting for best practice identification and replication
Consulting and Automation Based Projects
Drive enterprise-level / functional journey mapping transformational project/PODs to identify root-causes and recommend solves leading to outcomes expected
Identify automation opportunities and execute following the end-to-end process delivering business impact in collaboration with Automation COE and functional teams
Quality Culture and Capability Building
Building and measuring Quality – DNA through optimum trainings and other initiatives (Trainings include Yellow Belt, GB, BB, VSM, Basic Tools etc.)
Reporting of Quality initiatives to Sr. management
Support in last mile deployment of all Quality initiatives at functional level
MEASURES OF SUCCESS
Six Sigma project closures
Business Impact achieved
Improved QDNA Scores
Identify Deploy AI/Automation Solves
Governance through reviews and dashboarding
KEY RELATIONSHIPS (Internal /External)
Internal: Business heads, Cross functional teams, Business Excellence Team, Operations Team
External: As applicable (End Customers, business partners, advisors)
KEY COMPETENCIES/SKILLS
Change Management
Stakeholder Management
Growth Mindset
Team Management Development
Lean Six Sigma
Design Thinking
Innovation Tools
Basics of AI/Agentic AI/Automation
Project management
Analytical Thinking
Statistical Skills
Strong Communication/Presentation Skills
Facilitation and interpersonal skills
Knowledge of insurance sector is preferred.
Experience in design thinking, innovation in addition to Lean Six-Sigma.
Basics of AI/ Agentic AI
Well Versed with Minitab
Experience of team management development.
- Graduate with 6-8 years’ experience
- Process improvement experience via Kaizens and other LEAN tools.
About Axis Max Life Insurance
Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a Joint Venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited. Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital. As per the annual audited financials for FY2023-24, Axis Max Life Insurance has achieved a gross written premium of INR 29,529 Cr. For more information, please visit the company website at www.maxlifeinsurance.com.
#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply
