The position
Purpose of the Role:
The Manager - Facilities plays a pivotal role in ensuring that the AKS India units and school’s infrastructure and built environment are safe, efficient, and conducive to providing a good learning experience. The role oversees all housekeeping, mechanical, electrical, and civil maintenance operations across the school campuses ensuring uninterrupted functionality, compliance, and a high standard of service delivery.
Key Responsibilities:
Facilities Operations & Maintenance:
Oversee day-to-day operations of the school’s facilities (Hard & Soft), ensuring all buildings, hostels, utilities, and support areas are maintained in optimal condition.
Plan and implement preventive and corrective maintenance programs for all MEP (Mechanical, Electrical, and Plumbing) and civil systems.
Ensure uninterrupted supply and efficient operation of utilities including power, water, HVAC, sewage treatment, and waste management systems.
Oversee service contracts (housekeeping, security, landscaping, transport, kitchen).
Repair & Project Management including upgrades and improvements:
Plan, supervise, and deliver repair, renovation, and minor capital improvement projects across the campus.
Manage contractors, consultants, and vendors to ensure timely, quality, and cost-efficient completion of works.
Support infrastructure upgrades and new project initiatives in coordination with the Head of Facilities and Capital Project.
Track project progress, quality, timelines, and financial performance against approved budgets.
Health, Safety & Compliance:
Ensure full compliance with statutory requirements (fire safety, electrical, water quality, building codes, labour codes, and environmental regulations).
To collaborate with the Manager - Security to implement and monitor safety protocols, preventive risk measures, and emergency preparedness plans covering fire alarm systems, fire hydrants, power backup, water supply, filtration systems, and other areas where technical operations overlap with safety requirements.
Promote sustainable practices including energy conservation, waste segregation, and water reuse across all facilities.
Resource & Budget/Financial Management:
Assist in the preparation and management of the annual operations and maintenance budget.
Monitor and control expenditures, identifying opportunities for cost optimization while ensuring service quality.
Manage AMC contracts and procurement of materials, spares, and consumables with transparency and accountability.
Leadership & Coordination:
Supervise, mentor, and evaluate the team of technical staff
Ensure effective scheduling, task prioritization, and adherence to service quality standards.
Develop Standard Operating Procedures (SOPs) for all facility and project-related functions.
Vendor & Contractor Management:
Identify, evaluate, and manage external service providers for technical maintenance, AMC services, and minor works.
Ensure vendors meet performance benchmarks, contractual obligations, and safety standards.
Maintain updated records of all vendor contracts, quotations, and service-level agreements (SLAs).
Emergency Response & Risk Management:
Develop and maintain emergency response plans for system failures, fire, or other incidents affecting operations.
Ensure readiness of critical systems—fire alarms, hydrants, and communication infrastructure—through periodic checks and drills.
Documentation & Reporting:
Maintain comprehensive records of maintenance activities, inspection reports, vendor performance, and compliance certifications.
Submit periodic performance and incident reports to the Head of Facilities.
The requirements
Qualification:
Required:
Bachelor’s degree in engineering (Mechanical/Electrical/Civil) or Facilities Management.
Preferred Certifications (Desirable):
Certified Facility Manager (CFM) – IFMA
NEBOSH / IOSH Certification in Occupational Health & Safety
PMP or equivalent certification in Project Management.
Experience:
Required:
Minimum 10-12 years of experience in facilities management, preferably in educational, institutional, or hospitality environments with multi-site campuses.
Strong technical expertise in MEP systems, fire and safety systems, building automation, and civil maintenance.
Demonstrated experience in vendor management, project execution, and statutory compliance.
Proficiency in MS Office and facility management software (CAFM/CMMS).
Proven experience with CMMS (setup, maintenance tracking, data analysis, reporting).
Strong leadership and organizational skills.
Problem-solving mindset with attention to detail.
High integrity, accountability, and commitment to student welfare.
About the Agency
The Aga Khan Schools (AKS), an agency of the Aga Khan Development Network (AKDN), is a global education system of schools, hostels and non-formal education programmes, serving more than 120,000 learners annually across 12 countries in East Africa, the Middle East, and South and Central Asia. Supported by over 7,000 teachers and staff, alongside dedicated volunteers, AKS is committed to improving quality of life through education by expanding access to high-quality, values-based learning that prepares learners to contribute meaningfully to their communities and an increasingly interconnected world.
