Requisition ID: 73799
Date: Jul 10, 2026
Location:
Bengaluru, KA, IN
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Department: Digtl & Transfrmtion
Description:
Job Summary
In this role you are part of the Infrastructure Engineering, Client Compute Engineering (CCE) team working within the Digital Transformation (D&T) group responsible for working closely with local, regional, and global teams supporting tools and functions providing endpoint deployment maintenance and management. YYou will provide technical and administrative services in a highly complex and global environment that will utilize such tools as: Microsoft Endpoint Configuration Manger, Flexera Installshield, Intune, JAMF .
The CCE team is responsible to consult with the business using standard services and defines implementation concepts for enhancements and new features that are in line with D&T best practices and applicable regulatory requirements (i.e. cGMP, Computer System Validation, 21 CFR part 11 compliance).
This role would participate in continuously monitoring the development plans and announcements of our key service providers (e.g. Microsoft) that enable the CCE team to develop deployment strategies that enable new features to ensure that West utilizes the best and most efficient usage of our provider services. As a subject matter expert, you will enable the local site support team to implement troubleshooting of installation and configuration issues by providing useful documentation and 3rd level support where necessary.
At West, we are by the side of patients. The work we do impacts patients’ lives each day – our products are a critical part of healthcare delivery, and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect.
Essential Duties and Responsibilities
Actively provide consulting services related to tools like Microsoft Endpoint Configuration Manager, Intune and JAMF, etc.
Supporting the architectural and conceptual development of the tools listed
Contribute to the troubleshooting and problem determination and resolution
Collaborate with the regional and global D&T organization to maintain existing endpoint configuration services
Participate in local, regional, and global D&T projects and support project execution
On-going observation of new enhancements and features of our endpoint configuration tools and services (e.g. Microsoft Endpoint Configuration Manager, Intune, JAMF)
Professional attitude in maintaining a clean, orderly and safe work area
Providing transparency on achievements, challenges and upcoming activities
Adherence and following the policies of D&T security related topics
Act in accordance with the company’s Guiding Principles and adherence to the corporate Code of Conduct
Compliance to all local site Environmental, Health and Safety regulations
Compliance to all local site company policies, procedures, and corporate policies
Additional Responsibilities
Has advanced and specialized expertise, typically developed through a combination of job related training and considerable on-the-job experience
Completes assignments and facilitates the work activities of others; coordinate work beyond own and team area
Continuously Propose and implement improvements to processes
Works autonomously within established procedures and practices
Maintains awareness of all relevant SOPs as per Company policy
Support and contribute in Lean Sigma programs and activities towards delivery of the set target
Comply with the company’s safety policy at all times
Microsoft Endpoint Configuration Manager
Program and project management skills – agile project management
Scripting basics (Powershell, VBscript, Bash etc)
Must SCCM Experience with Packaging
Should have packaging experience with InstallShield and PowerShell Studio
Should have Jamf experience, packaging , MacOS, iOS, iPadOS, bash scripting
Education
Bachelor’s degree Computer Science, Information Systems, or other related field or equivalent experience.
Experience of deployment of packages and support of Endpoints thru packages,
Work Experience
1-3 years of relevant work experience
Demonstrated working knowledge of basic to complex hardware and software products.
Preferred Knowledge, Skills and Abilities
Experience providing remote support to external clients and usage of remote assistance/desktop tools.
knowledge of (Microsoft) 365, Microsoft OS, Active Directory, Remote Assistance tools, VPN, Mobile Devices, information technology hardware laptops/desktops/printers.
Strong problem-solving, analytical and communication skills.
Communicate effectively and professionally on phone, e-mail and in person.
Must be detail oriented and able to follow procedures and create documentation
Fully Bilingual (Spanish and English), speaking and writing.
License and Certifications
Travel Requirements
10%: Up to 26 business days per year
Physical Requirements
Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
Additional Requirements
What We Offer
Shift
