Team Lead - B2B (Hybrid)

Lattice Technologies Pvt Ltd
Gurugram, Haryana

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Job details

10 hours ago

Qualifications

Bachelor's degree
Mentoring
Computer networking
B2B
Communication skills

Full job description

About us:

1Lattice™ is a 360-degree business decision support partner with a tech-enabled services stack of data, people network and custom research. Powered by advanced tech tools and unique data-gathering approaches, 1Lattice is an integrated product suite to make decisions smartly, right from Inputs to Validation to Execution to Measurement. 1Lattice works with clients and partners globally, helping clients solve a wide variety of organizational and business challenges through actionable research-led insights.

About the Role:

We're hiring a Team Lead for our 1Network team! As part of our B2B onboarding function, you'll lead a team of 3-4 Operations Associates responsible for onboarding professionals such as doctors, architects, interior designers, teachers, and administrators. In this role, you'll own end-to-end delivery of B2B projects ensuring your team onboards the right professionals in line with client requirements and within timelines while also driving team performance, process quality, and client-facing accountability.

Key responsibilities:

Leading, mentoring, and managing day-to-day performance of a team of 3-4 Operations Associates, including task allocation, coaching on outreach/screening technique, and performance reviews

Owning end-to-end delivery accountability for multiple concurrent B2B projects ensuring the team's onboarding activity translates into on-time, on-scope project execution

Planning team bandwidth and prioritization across projects based on client deadlines, project complexity, and respondent volume requirements

Training and onboarding new team members on outreach methodology, screening criteria, and client engagement standards

Understanding project scope directly with internal stakeholders and clients, then translating this into clear briefs and screening criteria for the team to execute against

Acting as the primary escalation point for respondent, dealer/distributor, or client issues that the team cannot resolve independently driving these to closure with the right internal teams

Reviewing and quality-checking the team's screener compliance, call quality, and respondent vetting before onboarding is finalized

Reporting project status, pipeline health, and risk areas to internal leadership and, where required, directly to clients

Identifying relevant industry stakeholders (dealers, distributors, retailers, doctors, channel partners, B2B respondents) via LinkedIn, Naukri, industry databases, and professional networks both personally and by guiding the team's targeting approach

Conducting outbound B2B calls directly for high-priority, sensitive, or escalated respondent relationships, alongside overseeing the team's outreach via email, LinkedIn, and calls

Briefing respondents and stakeholders on project objectives and expectations for complex or high-stakes engagements personally, where needed

Managing respondent relationship ownership across the pipeline onboarding, call coordination, invoicing, and post-call follow-up with direct involvement on key accounts

Building and maintaining daily, weekly, and monthly reports and dashboards covering team-wide outreach activity, call status, respondent pipelines, and engagement metrics

Tracking and driving improvement in team-level KPIs: outreach conversion, onboarding volume, call completion rates, and stakeholder engagement

Identifying recurring bottlenecks in outreach or screening processes and proposing/implementing process refinements or SOP updates

Staying ahead of industry trends, client requirements, and service offerings across sectors, and cascading this knowledge to the team

Demonstrating flexibility in managing domestic and international B2B projects, including planning team shift coverage across time zones and non-IST working hours

Key Skills

2-2.5+ years of experience in B2B outreach, operations, or respondent/panel management, with prior experience handling or mentoring a small team

Demonstrated ability to lead, coach, and manage performance of a team of 3-4 people

Customer-centric attitude with excellent communication and interpersonal skills, both with respondents/stakeholders and clients

Proven track record of building relationships quickly over phone, email, and messaging and coaching others to do the same

Strong stakeholder management skills, including comfort operating as an escalation point and communicating directly with clients when needed

Data-driven approach comfortable building and reading dashboards/MIS to track team and project performance

Sound problem-solving ability under pressure, with a strong background in networking and relationship-building

Fantastic communication and writing skills both verbal and written

Graduate (any discipline)

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