Job Summary
The Healthcare Support Executive is responsible for handling inbound calls from customers and providing accurate, clear, and timely information related to healthcare services, reports, and results. The role requires strong communication skills and a customer-centric approach to ensure a positive customer experience.
Key Responsibilities
- Handle inbound calls from patients, healthcare providers, and partners in a professional and courteous manner
- Provide accurate information related to diagnostic tests, test results, report availability, sample collection status, and turnaround times
- Assist callers with appointment scheduling, rescheduling, and service-related inquiries
- Ensure proper verification of patient identity prior to sharing any medical information
- Address billing, payment, and report-related queries in accordance with company policies
- Accurately document call interactions and update patient records in internal systems
- Adhere strictly to standard operating procedures (SOPs), quality standards, and data privacy regulations.
- Maintain high levels of service quality, accuracy, and customer satisfaction
- Meet defined performance metrics related to call quality, productivity, and compliance
Required Qualifications
- Graduate or diploma in any discipline (Healthcare background preferred)
- Prior experience in healthcare support or call center operations is an advantage
- Basic understanding of healthcare processes and terminology
