Bougainvillea Hillview Retreat is a boutique resort offering a serene and luxurious experience amidst nature. We are committed to delivering exceptional guest satisfaction through personalised service and warm hospitality.
Job Summary
We are looking for a pleasant and professional Front Office Associate to be the first point of contact for our guests. The ideal candidate will handle guest check-ins and check-outs, manage reservations, and ensure a welcoming and seamless guest experience.
Key Responsibilities
- Greet and welcome guests in a warm and courteous manner
- Handle guest check-in and check-out procedures efficiently
- Manage reservations, bookings, and room allocations
- Respond to guest inquiries, requests, and complaints promptly
- Coordinate with housekeeping and other departments for smooth operations
- Maintain accurate records, billing, and payment handling
- Answer phone calls and handle email correspondence professionally
- Ensure reception area is always clean and well-organized
Qualification
- Bachelor's degree or diploma in hotel management/ Hospitality management/ Tourism from a recognised institute
Experience
- 2-4 years of experience in front office / guest relations (hotel/resort preferred)
- Freshers with good communication skills and positive attitude can apply
Skills & Requirements
- Good communication skills in English (mandatory)
- Knowledge of Tamil/Malayalam/Hindi is an added advantage
- Basic computer knowledge (MS Office, reservation systems preferred)
- Presentable appearance with good grooming standards
- Strong interpersonal and customer service skills
- Ability to multitask and handle guests professionally
Preferred Qualities
- Friendly and approachable personality
- Attention to detail
- Problem-solving attitude
- Ability to work in shifts
- Passion for hospitality and guest service
Benefits
- Competitive salary
- Food and accommodation (if applicable)
- Professional and supportive work environment
- Growth opportunities within the organisation
Job Type: Full-time
Pay: ₹9,000.00 - ₹15,000.00 per month
Benefits:
- Flexible schedule
- Food provided
Work Location: In person
