Location: All shifts work onsite in our Mysore , India office located at: 3rd FLOOR, 828 and 829, Vijayanagara I Stage, Devaraja Mohalla Mysuru, Karnataka 570017.
Hours: Monday - Friday from 11:30 am - 8:30 pm, IST
The shift may rotate at times when mid-shift or night-shift teams have specific client KPI initiatives which require attention.
Status: Full-time
Find out more about our culture at : https://strivanthealth.com/careers/
Strivant Health is a fast-growing Medical Billing/Revenue Cycle Management company. We partner with physician practices to improve revenue cycle operations by optimizing people, processes, and technology. We provide Coding, Medical Billing, AR Follow-up Collections, Call Centers, Cash Applications, Patient Access, Authorizations, Credentialing, and Analytics designed to maximize our provider clients’ revenue. This allows our client providers to stay focused on the practice of medicine rather than the business of medicine. We have worked with over 10,000 providers representing 32+ specialties and over 30+ technology platforms in our 20+ years of business.
Senior Manager - Revenue Cycle Training & Quality - Position Summary
At Strivant Health, we believe great training and quality programs are the foundation of operational excellence. As a Senior Manager - Revenue Cycle Training & Quality , you will lead the strategy, development, and execution of training, onboarding, quality auditing, and employee development initiatives across our global revenue cycle operations.
This role oversees Training and Quality teams supporting Accounts Receivable, Cash Applications, Charge Entry, Patient Access, and other Revenue Cycle Management functions. You will partner closely with Operations, Human Resources, and senior leadership to ensure employees are equipped with the knowledge, skills, and resources needed to deliver exceptional performance while maintaining quality, compliance, and client service standards.
If you are passionate about developing people, driving quality improvements, building scalable training programs, and leading high-performing teams, this is an exciting opportunity to make a significant impact on a growing organization.
What You’ll Do – Your Impact Matters
Lead and develop Training and Quality teams across multiple Revenue Cycle Management functions.
Design, implement, and continuously improve onboarding, training, and development programs for new and existing employees.
Oversee quality audit programs, scorecards, calibration processes, and performance feedback initiatives.
Partner with Operations and leadership teams to improve performance, accuracy, productivity, and client outcomes.
Analyze quality trends, training effectiveness, and operational performance data to identify opportunities for improvement.
Develop training materials, SOPs, job aids, and learning resources that support operational excellence.
Support candidate assessments, technical interviews, onboarding initiatives, and workforce readiness programs.
Lead quality improvement projects, compliance initiatives, and special projects that support organizational growth.
What You Bring to the Table
Bachelor's degree required; healthcare, business, finance, education, or related fields preferred.
A minimum of 7 years of experience in healthcare revenue cycle operations, including AR Follow-up, denials management, payment posting, charge entry, patient access, collections, or related functions.
A minimum of 4 years experience in training, mentoring, quality auditing, performance improvement, or people leadership.
Experience leading trainers, Quality Auditors, onboarding programs, or performance support teams.
Experience building fresher training programs or training programs for large new-hire training batches.
Experience creating audit tools and taining materials including re-design of training SOPs to enhance experienced team member's performance.
Strong knowledge of Revenue Cycle Management workflows, including Eligibility Verification, Charge Entry, Payment Posting, Refunds, AR Follow-up, Denial Management, and Patient Access.
Understanding of CPT, ICD-9/10, HCPCS codes, payer guidelines, denial management, and professional billing processes.
Experience developing training materials, SOPs, audit tools, quality scorecards, and reporting dashboards.
Strong analytical and problem-solving skills with the ability to identify trends and implement corrective actions.
Excellent written and verbal English communication skills.
Strong leadership, organizational, collaboration, and project management abilities.
Proficiency with Microsoft Office applications, including Excel and Word.
Ability to manage multiple priorities while maintaining a high level of accountability and professionalism.
Why Join Us?
Make a Real Impact – Your work directly influences cash flow and financial health for healthcare providers.
A Culture of Excellence – We value accuracy, innovation, and teamwork.
A Supportive Team – Work with like-minded professionals who understand the complexities of revenue cycle management.
Opportunities to drive change and improve processes for greater efficiency.
Find out more about our culture at : https://strivanthealth.com/careers/
We are looking forward to reviewing your resume!
