- To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors.
- Differentiated training to make them universal phone banking officers – cross training in cards,liabilities, assets.
- This skill will also do sales with assigned customer based mapped to them Measure of outcomes – NPS, Service Level, Service Quality and Sales.
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
- Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.To be aware of and comply with any updates about the process.
- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹40,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Ability to commute/relocate:
- Thane District, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Language:
