Amazon FinOps is seeking a highly skilled Business Analyst to join the Collections Quality Control and Governance team. As an analytics expert, you will work with some of the world's largest datasets, influence the evolution of our data analytics capabilities, and build AI-driven operational strategies to adapt and succeed in dynamic business environments.
You will be a key influencer on the team, providing input on priorities, understanding and anticipating stakeholder needs, and thinking big when recommending solutions. You will navigate ambiguous environments confidently, confirm assumptions, and advise leaders on project milestones and prioritization
Key job responsibilities
Data Analytics & AI-Powered Risk mitigation automations
- Develop moderately to highly complex data processing jobs using SQL, Python, and other technologies
- Leverage artificial intelligence and machine learning algorithms for predictive analytics, anomaly detection, and pattern recognition in quality control data
- Apply AI-driven text mining and data analytics to identify critical business insights and optimize operational efforts
- Build statistically robust forecasting models using AI/ML techniques for operational effort drivers and related metrics
- Build Risk identification, monitoring and automated mitigation actions using internal AI tools/MCP.
- Develop end-to-end AI solutions — data ingestion model training testing deployment monitoring
- Collaborating with Product, Software Engineers and Data Engineers to integrate AI outputs into automated workflows
Quality Control & Governance
- Build accurate dashboards to track operational metrics including KPIs, process/channel/team specific goals for collections quality
- Analyze customer behavioral patterns and process data to identify defect trends and quality improvement opportunities
- Investigate data anomalies, understand root causes, and develop alternative measurement strategies
- Present historical data trends and operational statistics in meaningful, insightful, and actionable formats
- Develop controllership risk scoring and health measuring system by connecting Policy/SOP/Official documents with tech controls and operational GRC Controls.
Stakeholder Collaboration & Business Intelligence
- Collaborate with stakeholders to understand business domains, requirements, and expectations in collections quality operations
- Support Global FinOps teams on business reporting, ad hoc analysis, statistical inference, and predictive modeling
- Work with data source system owners to understand capabilities and limitations
- Map and relate data to business operations with strong data interpretation skills
Project Management
- Actively manage timelines and deliverables of projects, anticipate risks, and resolve issues
- Advise leaders and stakeholders on project milestones and associated prioritization
- Drive continuous improvement initiatives leveraging AI automation and advanced analytics
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
