Reward360 powers a data-driven customer engagement ecosystem that enables the world’s leading organisations to earn customer loyalty every day.
For over 10 years, R360’s loyalty and reward platforms have driven ambitious loyalty programs for some of the world’s biggest brands – including Axis Bank, Standard Chartered Bank, HDFC Bank and Emirates National Dubai Bank. We have 500+ global retail partnerships and offer our clients reward programs, nuanced customer segmentation, data-centric campaigns, and big data analytics.
Our multidisciplinary team of technology experts, product engineers, data scientists, client relationship managers and customer experience professionals work together with our clients to enable loyalty by enhancing customer acquisition, engagement and retention.
We are looking for a Group VP- People Operations who will lead the strategic vision, growth, and overall success of the people function in alignment with the organization objectives for India, Singapore and UAE. He/She will play a pivotal role in shaping the company’s culture, building and retaining high-performing teams, and driving change management.
She/ He will be responsible to head the COE by giving strategic direction to expert HR teams. S/He will be setting, enforcing, and evaluating legally human resources policies, procedures, and best practices, and identifying and implementing long-range strategic people goals and on strategic staffing plans, like compensation, benefits, training and development, budget, and labor relations etc.
Reporting to – Group CEO
Role and Responsibilities
1. HR Strategy and Culture Building:
- Collaborate with the CEO, founders and senior leadership to formulate and implement an effective HR strategy aligned with the company's goals and values.
- Drive initiatives that foster a positive and inclusive company culture, reinforcing our core values and promoting employee engagement.
- Develop and implement programs and policies to strengthen employee morale, motivation, and retention.
- Creates change management and communication plans to support major organizational changes.
2. Talent Acquisition and Recruitment:
- Work closely with hiring managers to identify staffing needs and develop effective recruitment strategies to attract top talent across geographies
- Oversee the end-to-end recruitment process, including job postings, candidate sourcing, interviewing, selection, and onboarding.
- Implement innovative recruitment techniques, including leveraging social media, networking events, and partnerships with universities and industry associations.
3. Talent Management and Development:
- Collaborate with department heads to identify and implement talent management initiatives, including performance management, career development, and training programs.
- Create opportunities for employees to grow their skills and advance within the organization.
4. Employee Engagement and Development:
- Design and implement exciting employee engagement activities, events, and programs to foster a positive and high-performance work environment.
- Develop and execute training and development programs to enhance employee skills and knowledge, aligning them with business objectives.
- Create opportunities for career growth and advancement through performance management, mentorship, and coaching programs.
5. HR Operations and Compliance:
- Ensure HR operations run smoothly, overseeing processes such as payroll, benefits administration, employee records, and HRIS management for all 3 locations
- Stay updated on employment laws and regulations, ensuring compliance and providing guidance to management and employees.
- Implement and enhance HR policies, procedures, and systems to streamline operations and improve efficiency.
6. HR Expertise:
- In-depth knowledge of HR best practices, including talent acquisition, performance management, employee engagement, and organizational development.
- Strong understanding of employment laws, regulations, and compliance requirements.
- Familiarity with HRIS systems and other HR-related software tools.
- In-depth knowledge of all HR functions, including recruitment, talent management, employee relations, compensation and benefits, performance management, learning and development, and HR operations. Familiarity with SaaS or technology-driven organizations is preferred.
7. Culture and Leadership:
- Demonstrated ability to shape and nurture company culture and values.
- Experience in creating and implementing employee engagement activities, initiatives, and programs.
- Strong leadership and interpersonal skills with the ability to influence and inspire others.
8. Strategic Thinking:
- Proven track record of developing and executing HR strategies that support business objectives and drive organizational success.
- Ability to work collaboratively with founders, senior executives, and cross-functional teams to align HR initiatives with overall company goals.
9. Communication and Relationship Building:
- Excellent verbal and written communication skills with the ability to convey complex ideas clearly and persuasively.
- Strong relationship-building skills to establish trust
10. Learning and Development:
- Enhance the learning and development framework by identifying training needs, sourcing relevant programs, and implementing initiatives that promote continuous learning and skill-building. Encourage a culture of knowledge sharing and professional development.
What you will need
Post Graduate in Human Resources with 15 + Years of experience in HR.- Proven experience (8+ years) in HR leadership roles, preferably within a high growth start-up, with a focus on building and scaling HR functions.
- Exposure to multiple HR COE's like Talent Acquisition, Rewards, ER, HR OPs etc.
- Prior experience in building hi-pot teams within defined timelines
- Prior experience of leading HR in an Tech/ product organization.
- Understanding of labour laws across geographies, specially India, Singapore and Middle east
- Excellent interpersonal and conflict resolution skills.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
Please note: this is a WFO opportunity only Monday to Friday at HSR Layout Sector 6, Bangalore.
