Key Responsibilities
- Oversee and manage overall service operations across branches/workshops.
- Drive service revenue, productivity, workshop efficiency, and business growth.
- Monitor and improve customer satisfaction, DCSI, CRR, and complaint occurrence.
- Ensure timely resolution of customer complaints and prevent unnecessary escalations.
- Lead and manage Service Managers, Service Advisors, Technicians, and other service team members.
- Ensure compliance with Honda/OEM standards, processes, and service quality requirements.
- Monitor workshop performance, turnaround time, productivity, and technician efficiency.
- Implement strategies to improve customer retention and after-sales business.
- Conduct regular performance reviews and take corrective actions where required.
- Coordinate effectively with Sales, Parts, and Management teams.
Requirements
- Minimum 8–12 years of experience in automobile service operations.
- Previous experience in a senior managerial/service leadership role is preferred.
- Strong knowledge of two-wheeler dealership and workshop operations.
- Excellent leadership, communication, and team management skills.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple teams and drive business performance.
Pay: ₹50,000.00 - ₹65,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Education:
Experience:
- Automotive service: 10 years (Preferred)
Work Location: In person
