We are looking for a friendly and organized Front Office Executive to manage the reception area and provide excellent customer service to patients and visitors. The candidate will be responsible for appointment coordination, patient registration, billing support, and handling day-to-day front office activities.
Roles & Responsibilities
- Welcome and greet patients and visitors in a professional and courteous manner.
- Handle patient registration and maintain accurate patient records.
- Schedule, reschedule, and confirm patient appointments.
- Answer phone calls, WhatsApp messages, and patient enquiries.
- Explain clinic services, consultation procedures, and appointment details to patients.
- Coordinate with doctors, nurses, and clinic staff regarding patient appointments.
- Manage the reception desk and ensure smooth patient flow.
- Handle billing, payment collection, receipts, and basic cash management.
- Maintain daily appointment schedules and patient records.
- Follow up with patients regarding appointments and required visits.
- Handle patient concerns professionally and escalate issues to the concerned team when required.
- Maintain confidentiality of patient information and clinic records.
- Maintain a clean, organized, and welcoming reception area.
- Prepare daily reports related to appointments, billing, and collections.
- Support other administrative activities as required.
Required Skills:
- Good customer service and patient-handling skills.
- Basic computer knowledge and proficiency in MS Office.
- Good organizational and time-management skills.
- Ability to multitask and work in a fast-paced clinic environment.
- Professional and polite attitude.
- Good English and Tamil communication skills preferred.
Job Type: Full-time
Pay: ₹15,000.00 - ₹18,000.00 per month
Benefits:
Education:
Experience:
- Front Office: 2 years (Preferred)
Work Location: In person
