Senior ServiceNow Engineer
Location: Gurugram, India
3-Month Contract to Hire role
$27/hr USD | No C2C
Our client, a leading SaaS company, is seeking a Senior ServiceNow Engineer.
This role demands comprehensive knowledge of ServiceNow modules, exceptional problem-solving skills, and the ability to collaborate effectively with cross-functional teams. If you're ready to roll up your sleeves and tackle unique problems that no one else is solving, keep reading.
What You'll Do:
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Manage the daily administration of the ServiceNow platform, including routine maintenance, patching, and upgrades.
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Develop reliable and scalable applications, workflows, and automation solutions, streamlining processes, improving user experiences, enhancing productivity, and enforcing data hygiene.
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Implement and manage integrations with third-party systems.
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Improve development capabilities, where possible, to accelerate demand delivery without compromising quality or user experience.
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Apply thought leadership to understand dependencies, maintain security, and ensure platform performance and stability.
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Maintain instance health by adhering to ServiceNow best practices through configuration and development, leveraging out-of-the-box (OOTB) features, capabilities, and configurations wherever possible.
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Promote continuous improvement and implement platform performance optimization strategies to ensure maximum efficiency.
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Maintain compliance and drive the timely and controlled adoption of platform upgrades, patches, and hotfixes.
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Implement reports and dashboards as needed.
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Build and maintain technical design and configuration documentation.
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Provide mentorship through example and knowledge sharing.
What You'll Have
To be successful in this role, you must possess the following skills:
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Approximately 8 years of software development experience, including at least 3 years of ServiceNow Platform development and implementation experience, with expertise in JavaScript and XML.
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Experience with REST and SOAP APIs.
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Experience with Virtual Agent and Generative AI (GenAI) capabilities.
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Experience with ServiceNow platform products, including ITSM, ITAM, HAM, SAM, CSM, and ITOM.
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Experience with Scoped Applications, Custom Applications, Integration Hub, and Flow Designer.
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Experience planning and executing ServiceNow platform upgrades and cloning activities.
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Bachelor's degree in Computer Science, Computer Engineering, a related field, or equivalent professional experience.
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ServiceNow certifications on the latest supported version, such as Application Developer and Certified System Administrator.
