T&T- Customer- M&C - Manager | Project Management | Pune |
- Job requisition ID : 105685
- Location: Pune
- Entity: Deloitte Touche Tohmatsu India LLP
The team
Customer has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about: Customer
Key Responsibilities:
Leads and directs concurrent standard or complex projects and in the case of program management, ensure the management of multiple related projects directed towards a common objective.
- Engages with stakeholders to deliver projects from original concept through final implementation.
- Ensures client satisfaction and manage escalations, acting as a single point of contact to the client.
- Ensures that the project/program delivers an as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction.
- Manages the delivery of the project/program, including rigorous scope control and change management.
- Ensures client satisfaction and manage escalations, acting as a single point of contact to the client
- Documentation and management of risks and issues.
- Ensures clear and concise communications to all stakeholders.
- Provides pre-sales support by working with sales teams to scope and cost a project or program solution which includes the completion of a proposal. This may include Client presentations of our delivery approach as part of a tender process.
- Identifies opportunities and influences the sale by conducting a business conversation with the client positioning organization's consulting and technical services offerings.
- Coordinates activities of the project teams through task delegation, resource assignment and program management.
- Performs any other related task as required.
- Advanced project management skills, including the ability to plan, organize, and execute projects from initiation to completion.
- Ability to establish strong relationships with internal stakeholders and external clients.
- Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately.
- Excellent written and verbal communication skills.
- Excellent team-building skills and ability to work in high-pressure environments.
- Advanced ability to manage urgent and complex tasks simultaneously.
- Advanced business acumen and commercial skills.
- Passionate, strong initiative, self-driven with a commitment to succeed.
- Advanced influencing ability whilst taking a collaborative approach.
- Decisive with good attention to detail ability.
- Advanced ability to promote project services to both internal stakeholders and external clients.
- Excellent competency in project change management.
- Extended knowledge of the industry, domain, or technology related to the client's project.
- Advanced problem-solving and analytical skills to identify and address issues that may arise during project implementation.
Location and way of working:
- Base location: Pune
- Education: Professional Qualification - B.E./B.Tech/MCA/MBA/MS
- This profile does not involve extensive travel for work.
- Hybrid is our default way of working. Each domain has customised the hybrid approach to their unique needs.
