CUSTOMER RELATIONS ASSISTANT
Location: Saki Naka | Job Type: Full-Time | Experience: 2+ Years
──────────────────────────────────────────────
ABOUT THE ROLE
We are looking for a Customer Relations Assistant to serve as the primary point of contact for customers from the moment an order is placed until the mattress is successfully delivered. If you are someone who thrives on building relationships, loves keeping customers informed, and takes pride in delivering a seamless experience, we'd love to hear from you.
──────────────────────────────────────────────
KEY RESPONSIBILITIES
- Maintain regular communication with customers throughout the order and delivery lifecycle.
- Proactively share updates on order status, dispatch, and delivery timelines.
- Handle customer queries and concerns promptly via calls, emails, and messaging platforms.
- Coordinate with internal teams to ensure a smooth, end-to-end customer experience.
- Follow up on pending actions and drive timely resolution of customer concerns.
- Build customer confidence and enhance satisfaction through effective, empathetic communication.
- Maintain accurate records of all customer interactions and updates.
──────────────────────────────────────────────
WHAT WE'RE LOOKING FOR
- Excellent verbal and written communication skills.
- Strong interpersonal skills with a natural ability to build rapport.
- Customer-first mindset with solid problem-solving abilities.
- Ability to manage multiple customer interactions simultaneously without dropping the ball.
- Basic computer proficiency; experience with CRM tools is a plus.
- Professional telephone etiquette and a calm, composed approach under pressure.
- Strong follow-up and coordination skills.
──────────────────────────────────────────────
ELIGIBILITY CRITERIA
- Minimum Qualification: Graduate (any stream)
- Minimum Experience: 2 years in a Domestic or International Customer Service / Support role
- Prior experience in voice processes, customer relations, or customer support preferred
──────────────────────────────────────────────
WHAT MAKES A GREAT FIT
- You genuinely enjoy talking to people and resolving their concerns.
- You are proactive — you follow up without being asked.
- You stay composed and professional even in high-pressure situations.
- You can manage expectations effectively and communicate timelines honestly.
- You thrive in a fast-paced environment while maintaining high service standards.
──────────────────────────────────────────────
HOW TO APPLY
If this sounds like you, click "Apply Now" or send your resume to [email protected] with the subject line:
“Application for Customer Relations Assistant – Flo Mattress”
We look forward to meeting you!
Pay: ₹24,000.00 - ₹28,000.00 per month
Application Question(s):
- Do you have a minimum of 2 years of experience in a customer service or support role?
- Do you have experience working in a voice-based or calling process?
- Are you comfortable working full-time from the office on-site?
Work Location: In person
