About Us:
Frootle India Private Limited is a house of global electronics brands. Dealing in innovative International Home, Kitchen, Entertainment and Wellness products for the India market. With 300+ dedicated employees having an average age of 25 years makes us young and passionate to achieve our company goals happily.
Some of the well-known brands are:
1. Ecovacs - Robotic Vacuum Cleaner
2. Tineco - Cordless Floor Cleaner
3. Kuvings - Cold Press Juicer | Blender
4. Coway - Air Purifier
5. Instant Brands - Electric Pressure Cooker | Air Fryer
6. Nutricook - Electric Pressure Cooker | Air Fryer
7. XGIMI - Smart Portable | Cinematic | Ultra Short Throw Projector
8. Cosori - Air Fryer
9. Levoit - Air Purifier
10. Laurastar - Hygienic Steamer | Steam Iron & more
11. Hoover - Canister Floor | Carpet Vacuum
12. Hizero - Cordless Hard Floor Cleaners
13. Blendtec - Commercial Blenders
Role Summary:
We are looking for the Brand Associate & Customer Success professional who will be responsible for managing customer interactions, understanding customer preferences, supporting sales growth and contributing to brand-building initiatives.
The role involves working closely with the Brand Manager and internal teams to strengthen brand presence across online and offline channels, improve customer satisfaction, support promotional activities and provide customer insights that contribute to product and brand strategy.
Key Accountabilities:
- Handle inbound and outbound customer calls, understand customer requirements and provide timely and effective support
- Address customer concerns professionally, resolve issues where possible and escalate them to the relevant teams when required
- Maintain accurate records of customer interactions, preferences and information using Excel, CRM and other reporting tools
- Conduct regular lead follow-ups through calls, messages and other communication channels to nurture prospects and ensure timely closure
- Understand customer preferences, qualify leads and identify opportunities to convert potential customers into sales
- Drive sales across online and offline platforms by effectively communicating product features, benefits and value propositions
- Develop and implement marketing and brand promotion plans to increase brand awareness and strengthen market presence
- Ensure consistent brand visibility and communication across online and offline platforms
- Support product positioning and pricing strategies in alignment with the brand's long-term objectives
- Work closely with the Brand Manager to execute brand strategies, campaigns and promotional activities
- Ensure consistency across the product line and overall brand strategy
- Support customer loyalty and retention initiatives to improve long-term customer relationships
Essential Qualifications:
- A bachelor's or master's degree in marketing, advertising, communication, business administration, management, or a similar field
- Fresher to 2-3 years of experience in related field
- Work experience as a brand associate, marketing associate, or a similar role
- Knowledge about product packaging, positioning and pricing
- Ability to perform market analysis and interpret charts, spreadsheets, etc.
- Good Written and Verbal communication
What We Offer
- Opportunity to work with globally recognized technology brands
- Paid leave benefits as per company policy
- Performance-based incentives
- Dynamic and collaborative work environment
- Continuous learning and professional development opportunities
Pay: ₹420,000.00 - ₹500,000.00 per year
Benefits:
- Cell phone reimbursement
- Paid sick time
Work Location: In person
