Service Analyst
At Penguin Solutions (Nasdaq: PENG) – The AI Factory Platform Company – we’re building a team of innovators who thrive on collaboration, creativity, and the opportunity to help shape the future of AI. As part of the AI technology revolution, our teams design, build, deploy, and manage AI factories for enterprises, sovereign AI initiatives, and neocloud providers worldwide.
Headquartered in Silicon Valley, California, Penguin Solutions operates globally through a network of R&D, manufacturing, and sales locations. For nearly three decades, we have operated at the intersection of memory and AI/HPC infrastructure. That engineering expertise positions us to power the next generation of AI workloads, from training to inference and agentic AI at scale.
Penguin Solutions brings together differentiated infrastructure software, advanced memory, compute systems, end-to-end services, and industry-leading partner solutions in a full-stack AI factory platform designed to help customers deploy and scale AI workloads with speed and precision.
At Penguin Solutions, we value ideas over hierarchy and believe in servant leadership, where leaders enable teams to do their best work. We empower employees to take ownership, drive innovation, and grow through challenging work, continuous learning, and exposure to advanced AI tools and technologies. With flexibility where it matters and a strong focus on outcomes, Penguin Solutions is a place to do your best work, grow your career, and make a meaningful impact.
Job Overview
We are expanding our customer service operations in Bangalore and is hiring Service Analysts to support our 24x7 Support Coordination team. This team plays a critical role in Stratus’s global service delivery model by acting as the first point of contact for customers and partners across multiple service channels including phone, web, email, and system-generated alerts.
Service Analysts are responsible for providing timely first response, accurately assessing customer-reported issues or monitoring events, performing initial triage and entitlement validation, and coordinating escalation to appropriate technical resources in line with defined service level agreements (SLAs). The role requires a combination of strong customer service skills, operational discipline, and general technical acumen to support enterprise and mission-critical hardware and software environments. The position supports a 24x7x365 operation and requires excellent English communication skills, both verbal and written.
Page 1 of 4
