Job DescriptionJob Title
Server – Bakery cum Food Court
Department
Operations – Bakery & Food Court
Reporting To
Bakery Manager
Position Summary
The Server is responsible for providing prompt, courteous, and efficient customer service in the bakery and food court. The role includes serving food and beverages, assisting customers with menu selection, maintaining cleanliness of the dining area, coordinating with the kitchen and billing counter, and ensuring a pleasant dining experience while adhering to food safety and hygiene standards.
Key Responsibilities
Customer Service
- Welcome customers politely and guide them to available seating where applicable.
- Present menus and explain food and beverage options.
- Take customer orders accurately and communicate them to the kitchen or production team.
- Serve food and beverages promptly and professionally.
- Ensure customer satisfaction by responding to requests and resolving minor concerns promptly.
- Handle customer complaints courteously and escalate unresolved issues to the Supervisor.
Food & Beverage Service
- Ensure correct serving portions and presentation before serving.
- Verify orders before delivery to customers.
- Serve takeaway and dine-in customers efficiently.
- Assist customers with special requests, subject to management approval.
Dining Area Maintenance
- Clean and sanitize tables, chairs, trays, and dining areas before and after customer use.
- Arrange tables and seating neatly.
- Refill tissue papers, condiments, drinking water, and other customer service items.
- Maintain cleanliness throughout operating hours.
Coordination
- Coordinate effectively with the kitchen, bakery, billing counter, and housekeeping staff.
- Inform the kitchen immediately regarding special customer requests or order modifications.
- Ensure timely delivery of customer orders.
Hygiene & Food Safety
- Follow personal hygiene and grooming standards at all times.
- Wear the prescribed uniform and PPE.
- Maintain cleanliness while handling food.
- Follow company food safety practices and hygiene procedures.
- Report any food quality concerns immediately to the Supervisor.
Billing Support
- Assist customers at the billing counter during peak hours if required.
- Verify bills against customer orders before serving.
- Support cashiers by coordinating customer order delivery.
Stock & Supplies
- Monitor service items such as tissues, disposable items, sauces, and cutlery.
- Inform the Supervisor when stocks require replenishment.
- Handle serving equipment carefully to prevent damage.
Operational Support
- Assist in opening and closing activities of the outlet.
- Help in arranging displays, counters, and dining areas.
- Support promotional activities and product sampling as instructed.
- Perform other duties assigned by the Supervisor to ensure smooth outlet operations.
Key Performance Indicators (KPIs)
- Customer satisfaction and feedback.
- Order accuracy.
- Average service time.
- Table turnover efficiency.
- Dining area cleanliness.
- Compliance with hygiene standards.
- Attendance and punctuality.
- Teamwork and cooperation.
- Customer complaint resolution.
- Adherence to SOPs.
Skills & Competencies
- Excellent customer service skills.
- Good communication skills.
- Pleasant personality and positive attitude.
- Ability to work under pressure.
- Teamwork and coordination.
- Basic understanding of food service practices.
- Attention to cleanliness and hygiene.
- Time management.
- Problem-solving ability.
- Professional appearance and grooming.
Educational Qualification
- SSLC / Plus Two preferred.
- Certificate in Hotel Management or Food & Beverage Service is an added advantage.
Experience
- 0–2 years of experience in a bakery, café, restaurant, food court, or hotel.
- Freshers with good communication skills and a customer-oriented attitude may also be considered.
Working Conditions
- Rotational shifts, including weekends and public holidays.
- Standing for extended periods.
- Fast-paced customer service environment.
- Frequent interaction with customers and kitchen staff.
Key Attributes
- Customer-focused attitude.
- Courteous and respectful behavior.
- Energetic and enthusiastic.
- Well-groomed and disciplined.
- Honest and reliable.
- Willingness to learn.
- Flexible to perform multiple operational tasks.
- Strong commitment to quality service and teamwork.
Pay: From ₹14,000.00 per month
Benefits:
Work Location: In person
