We are looking for a skilled and enthusiastic Customer Technical Support Executive to join our team. The ideal candidate will handle customer inquiries, troubleshoot technical issues, and ensure a seamless user experience for our products and services.
Responsibilities:
Provide timely and effective technical support to customers via calls, chats, and emails.
Diagnose and resolve issues related to software, hardware, and network connectivity.
Guide customers through product features, configurations, and troubleshooting steps.
Maintain and update customer records and support logs in the system accurately.
Coordinate with the technical and product teams to resolve escalated issues.
Assist in preparing reports and documentation related to customer support activities.
Ensure high levels of customer satisfaction through professional communication and problem-solving.
Requirements:
0–2 years of experience in a customer support or technical support role.
Strong technical aptitude with basic knowledge of software, hardware, and networking.
Proficiency in MS Office (Word, Excel, Outlook) and familiarity with CRM and ERP Software is a plus.
Excellent communication and interpersonal skills.
Strong problem-solving ability and attention to detail.
Ability to multitask and work effectively in a team-oriented environment.
Benefits:
Cell phone reimbursement
Flexible schedule
Work Location: In person
