Position : Client Relationship Executive (Only For Men)
Location : Delhi
Key Responsibilities:
- Client Communication and Updates: Conduct regular face-time calls with clients for weekly work updates, ensuring they are well-informed and satisfied with the progress.
- Request Management: Accurately report all client requests in the system and collaborate with the Client Success Team to ensure timely completion of tasks.
- Query Resolution: Respond to client queries within 2 minutes, providing accurate and helpful solutions, and maintain a high response ratio as monitored by our tools.
- Client Support: Resolve client complaints and concerns with high priority, and escalate complex issues to the appropriate authority when necessary.
- Service Demonstration: Clearly explain and demonstrate the results of our services through reports, charts, or videos, addressing any questions or doubts.
- Video Communication: Record and send videos to clients as needed, offering additional guidance or showcasing our work.
- Objection Handling: Manage objections or issues during weekly calls, persuading clients of the continued value of our services.
Qualifications:
- Proven experience in client relationship management or a similar role is preferred,
- Freshers with excellent communication skills are considered.
- Strong proficiency in CRM systems and tools for managing client interactions.
- Exceptional communication and interpersonal skills, with the ability to engage effectively with clients and internal teams.
- Excellent problem-solving abilities and a proactive approach to addressing client needs.
- Ability to respond quickly and efficiently to client queries and concerns.
- Familiarity with video recording tools and techniques for client communication.
- A commitment to maintaining high client satisfaction and loyalty.
Pay: ₹10,000.00 - ₹20,000.00 per month
Benefits:
Work Location: On the road
