We are looking for a confident, customer-focused, and experienced Customer Care Manager to lead our customer service team and ensure a consistently high level of customer satisfaction.
The ideal candidate should have excellent communication and customer-handling skills, strong team-management abilities, practical problem-solving skills, and a polished professional presence. The person will be responsible for managing customer interactions, resolving escalations, supporting the team, and continuously improving the overall customer experience.
Key Responsibilities
- Lead, manage, and motivate the customer care team.
- Handle important customers, complex queries, and escalated complaints professionally.
- Ensure timely and effective resolution of customer issues.
- Monitor customer interactions and maintain high service-quality standards.
- Train, coach, and support team members to improve their performance.
- Develop and implement customer service processes and best practices.
- Track team performance, customer feedback, complaints, and resolution metrics.
- Coordinate with internal departments to resolve customer concerns efficiently.
- Identify recurring customer issues and recommend practical solutions.
- Maintain strong relationships with key customers and ensure a positive customer experience.
- Conduct regular team meetings and performance reviews.
- Prepare customer service reports and share insights with management.
- Ensure company policies and service standards are consistently followed.
Requirements
- Bachelor's degree in Business Administration, Management, or a related field preferred.
- 3–6 years of experience in customer service, customer care, or a similar role.
- Previous experience managing or supervising a customer service team.
- Excellent verbal and written communication skills.
- Strong customer-handling and conflict-resolution abilities.
- Practical and solution-oriented approach to problem-solving.
- Strong leadership, coordination, and decision-making skills.
- Ability to remain calm and professional when handling difficult situations.
- Strong follow-up and organizational skills.
- Professional appearance, confident personality, and polished communication style.
- Proficiency in MS Office / Google Workspace and customer service tools.
Key Skills
- Customer Relationship Management
- Team Leadership & Management
- Customer Complaint Handling
- Escalation Management
- Conflict Resolution
- Problem Solving
- Communication Skills
- Customer Retention
- Performance Management
- Process Improvement
- Client Relationship Management
What We Offer
- Competitive salary based on experience and skills
- Performance-based incentives, if applicable
- Professional and supportive work environment
- Career growth opportunities
- Leadership and development opportunities
- Opportunity to work with a dynamic and customer-focused team
Pay: ₹11,792.00 - ₹35,245.94 per month
Work Location: In person
