Service Manager Customer Service
Location: Thane
Experience: 4 to 7 Years
Industry: Internet E-commerce Customer Service Sales
Key Responsibilities
Lead and manage a team of 50 plus members handling VIP and HNI customers
Own sales service delivery P and L quality and customer satisfaction
Drive sales targets through value and volume selling
Monitor CSAT AHT SLA Quality Attrition and Shrinkage metrics
Improve processes productivity and overall service performance
Handle customer escalations and ensure premium customer experience
Drive performance management and team development
Requirements
4 to 7 years of experience in Customer Service Sales or Operations
Strong team management and leadership experience
Experience managing large teams and sales targets
Good understanding of quality and process improvement metrics
Strong analytical strategic and problem solving skills
Bachelor degree required
Preferred experience in Internet E commerce BPO Premium Services or HNI customer segments
Pay: Up to ₹2,500,000.00 per year
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Food provided
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
