Technical Support Executive (Software Support – Retail & F&B Solutions)
Location: Chennai, Tamil Nadu (On-site)
Experience: 1–3 years (Freshers with strong technical aptitude may also apply)
Compensation: Based on skills and experience
About Us
Uth Software is a fast-growing technology company in Chennai, building POS, ERP, and AI-powered software for industries like retail, food & beverage, restaurants, cafés, bakeries, salons, laundries, and gyms.
We are looking for Technical Support Executives who will play a key role in supporting our clients, ensuring smooth operations of our software products, and acting as the first point of contact for technical assistance.
Role Overview
As a Technical Support Executive, you will provide software support, troubleshooting, and training to customers in the Retail and F&B business verticals. You will help resolve issues related to billing, inventory, POS, ERP modules, and ensure our clients get the best out of our solutions.
Key Responsibilities
- Provide first-level software support to clients (onsite and remote).
- Troubleshoot technical issues related to POS, ERP, and billing systems.
- Guide customers in day-to-day operations (retail billing, restaurant orders, inventory, accounts, etc.).
- Assist in software installation, configuration, and updates.
- Train end-users on system features and workflows.
- Coordinate with development teams to escalate and resolve complex issues.
- Maintain support documentation, FAQs, and training materials.
- Ensure customer satisfaction through timely and effective support.
Required Skills
- Basic understanding of software applications, databases, and operating systems.
- Knowledge of retail or restaurant business operations (billing, orders, stock, reports) is a plus.
- Strong problem-solving and troubleshooting skills.
- Good communication skills in English and Tamil
- Ability to handle clients patiently and professionally.
Good to Have
- Prior experience in software support / technical support.
- Exposure to POS, ERP, or billing systems is an added advantage.
- SQL basics (running queries, checking data).
- Familiarity with cloud-based applications and remote support tools.
Why Join Us?
- Be part of a growing product company in retail & F&B tech
- Gain hands-on experience in POS, ERP, and AI-powered platforms
- Opportunity to learn and grow into advanced technical or product roles
- Work closely with real businesses (supermarkets, restaurants, bakeries, salons, etc.)
Preference
- Immediate joiners
- Candidates from Tamil Nadu or willing to relocate to Chennai
How to Apply
Send your resume to [email protected] / [email protected] / [email protected]
Subject line: Application – Technical Support Executive
Join us to support and grow the next generation of intelligent Retail and F&B software solutions.
Job Type: Full-time
Pay: ₹15,000.00 - ₹18,000.00 per month
Work Location: In person
