Job Description – Telecaller cum Front Desk Executive
Position: Telecaller cum Front Desk Executive
Department: Telle calling/ Front Desk
Location: Indira Nagar, 1st Stage, Bengaluru
Employment Type: Full-Time
Experience: 6 months –3 Years
Industry: Real Estate Preferred
About the Role
We are looking for a confident, well-presented and communication-oriented Telecaller cum Front Desk Executive to manage our front office operations and handle customer/lead calls.
The candidate will be responsible for calling leads from the data provided, understanding their property requirements, following up with prospects, fixing appointments/site visits, and ensuring smooth front-desk operations.
Key ResponsibilitiesTelecalling & Lead Management
- Make outbound calls to leads/data provided by the company.
- Understand the customer's property requirements, budget, preferred location and configuration.
- Provide basic information about available properties/projects.
- Identify genuine and interested prospects from the given database.
- Schedule site visits, office meetings and sales appointments.
- Follow up with interested leads at regular intervals.
- Maintain proper records of calls, follow-ups and appointment status.
- Update lead details in CRM/Excel or the company's lead management system.
- Coordinate with the Sales Team and hand over qualified leads.
- Ensure scheduled appointments are properly followed up until completion.
- Maintain a professional and customer-friendly approach during every interaction.
Front Desk & Office Administration
- Manage the reception/front desk and greet visitors professionally.
- Attend and respond to incoming calls and direct them to the appropriate team members.
- Welcome clients and visitors and assist them with basic information.
- Maintain visitor and appointment records.
- Coordinate meetings and appointments for the sales/management team.
- Ensure the reception area and front office are neat and presentable.
- Handle basic office coordination and administrative activities.
- Receive and manage courier/postal deliveries and office communications.
- Support the team with basic documentation, data entry and other administrative tasks when required.
Candidate Requirements
- Excellent verbal communication skills in English and Kannada.
- Hindi/Tamil/Telugu will be an added advantage.
- Pleasant personality with good interpersonal skills.
- Confident and comfortable speaking with customers over the phone.
- Good listening and convincing skills.
- Basic knowledge of MS Excel, Word, WhatsApp and email.
- Good follow-up and coordination skills.
- Ability to maintain lead and appointment records accurately.
- Presentable and professional appearance.
- Ability to multitask between front-desk and telecalling responsibilities.
- Freshers with good communication skills can apply.
Key Skills
- Telecalling
- Lead Follow-up
- Appointment Fixing
- Customer Handling
- Front Desk Management
- Communication Skills
- Lead Qualification
- Sales Coordination
- Data Entry
- MS Excel
- WhatsApp & Email Communication
- Customer Relationship Management
Performance Expectations / KPIs
- Number of quality calls completed.
- Number of qualified leads identified.
- Number of appointments/site visits fixed.
- Appointment follow-up and conversion rate.
- Accurate and timely lead-data updates.
- Customer response and communication quality.
- Front-office and visitor management.
- Consistent follow-up with assigned leads.
Ideal Candidate
The ideal candidate should be energetic, disciplined, polite, confident and target-oriented, with the ability to communicate effectively with customers and coordinate smoothly with the internal sales team.
If you are someone who enjoys talking to people, building customer relationships and keeping things organized, we'd love to hear from you.
Pay: ₹15,000.00 - ₹22,000.00 per month
Work Location: In person
