About the Role
Handle student and parent communication across inquiry, support, and service-related interactions. You will respond to calls and messages, resolve basic concerns, route issues to the right teams, and ensure a smooth communication experience with the brand. This role requires patience, clarity in communication, and a service-oriented mindset.
Key Responsibilities
- Attend inbound and outbound calls related to student inquiries, support requests, and follow-up communication
- Respond to WhatsApp messages, emails, and basic service queries in a timely and professional manner
- Guide students and parents on admission steps, class-related coordination, documentation, and general support matters
- Escalate unresolved issues to relevant departments and track closure status
- Maintain records of interactions, complaints, feedback, and resolutions in CRM or trackers
- Coordinate with academic, admissions, and operations teams to ensure smooth communication flow
- Contribute to improving response quality, turnaround time, and overall student experience
Qualifications
- 1–3 years of experience in customer care, tele-support, student support, front desk, or service coordination
- Strong verbal and written communication skills in English and Hindi
- Patient, professional, and solution-oriented approach while handling queries and complaints
- Basic proficiency in MS Excel, email, WhatsApp, and CRM or calling tools
- Good coordination skills and ability to manage multiple conversations efficiently
- Gurgaon based preferred
Pay: ₹22,000.00 - ₹25,000.00 per month
Work Location: In person
