Lead Service Now Engineer

Elixr Labs
Thiruvananthapuram, Kerala

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Job details

Full-time

Benefits

Health insurance

Qualifications

IT service management
Master's degree
SOAP
Bachelor's degree
ITIL
REST
ServiceNow
Agile
B.E.
Banking

Full job description

Job Information

Industry

IT Services

Date Opened

01/07/2026

Job Type

Full time

City

Trivandrum

State/Province

Kerala

Country

India

Zip/Postal Code

695015

About Us

Elixr Labs is where technology meets healthcare. We thrive by creating solutions to improve the efficiency of health care professionals primarily and installations. Our mobility solutions give a blanket coverage over all functions in the health care vertical from research to surgery. Our team consists of engineers who are experienced in this niche vertical that requires unique set of skills that cater to creating solutions for the health care vertical.

Job Description

Role: Lead Servicenow Engineer

Work Arrangement –

The candidate is expected to work from office.
Should be ready to work on shifts, currently no night shifts expected.

No. of Positions – 1

Job Role/Job Description (Please fill in the exact role expected out of the candidate)

We are looking for an experienced ServiceNow Lead (Admin cum Developer) with 7+ years of hands-on expertise in both ServiceNow platform administration and development. The candidate will ensure platform stability, lead enhancements, manage technical delivery, and mentor the team.

What roles and responsibilities will be performed by the selected candidate?

Platform Administration

Manage daily ServiceNow platform operations and maintenance.
Perform instance cloning, patching, upgrades, and health checks.
Administer users, roles, ACLs, and platform security.
Maintain CMDB, Discovery schedules, and data integrity.
Monitor system performance and ensure optimal uptime.

Development & Technical Delivery

Design and develop custom applications, workflows, UI policies, UI actions, and catalog items.
Enhance Service Portal widgets and pages.
Use Script Includes, Business Rules, and Flow Designer.
Develop integrations via REST, SOAP, MID Server, and IntegrationHub.
Understand and implement ITOM licenses for Discover and CMDB management.
Building Automations for Operational Excellence in ServiceNow

Leadership & Collaboration

Review technical work done by Developers.
Collaborate with product owners, Architects and process owners for requirements.
Perform Stakeholder Management with India & US teams
Participate in Agile ceremonies and ensure sprint delivery.
Provide technical guidance and perform root cause analysis.

Governance, Quality & Best Practices

Ensure compliance with development standards and platform governance.
Maintain technical documentation.
Identify automation opportunities and drive improvements.

What is the expectation of the candidate’s current role/profile?

Qualified in B.Tech/M.Tech/BE/ME
7+ years of combined ServiceNow development and administration experience.
Proficiency in ITSM modules (Incident, Problem, Change, Request, CMDB).
Experience with upgrades, cloning, MID Server, Discovery.
Knowledge of roles, ACLs, data policies, and platform security.
Understanding of ITIL processes.

Section-2

Skill Set Required

Must Have

Good to Have

7+ years of combined ServiceNow development and administration experience.

Yes

Proficiency in ITSM modules (Incident, Problem, Change, Request, CMDB)

Yes

ITOM module and Licensing

Yes

Experience with upgrades, cloning, MID Server, Discovery.

Yes

Knowledge of roles, ACLs, data policies, and platform security.

Yes

Understanding of ITIL processes.

Yes

Banking\Financial domain knowledge

Yes

Benefits

Elixr offers competitive salaries and benefits and an environment that encourages employees to achieve their career goals.

What we offer at Elixr?

At Elixr, you will enjoy a robust rewards package which includes:
Opportunity to work on various projects of various sizes.
Competitive salary.
Group Insurance.
Learning and development programs, training, career opportunities.

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Job Information

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