Customer Care Executive (Sales) – FastInfo Private Limited
Job Title: Customer Care Executive (Sales)
Company: FastInfo Legal Services Private Limited
Location: Unit No A-09, Ground Floor, Tower A, Bhutani Cyber Park, Sec-62, Noida, Gautam Buddha Nagar, Noida, Uttar Pradesh, India, 201301
Employment Type: Full-Time
Age Limit- Upto 35 years
About the Role
FastInfo Private Limited is seeking energetic and customer-focused Customer Care Executives to assist clients with GST Registration and ISO Certification services. This is a sales-oriented customer service role where executives interact with prospective customers, understand their business requirements, explain service offerings, and convert inquiries into successful sales.
Key Responsibilities
- Handle inbound and outbound customer calls regarding GST Registration and ISO Certification services.
- Understand customer requirements and recommend suitable service packages.
- Explain the benefits, process, documentation requirements, pricing, and timelines of GST and ISO services.
- Follow up with leads generated through marketing campaigns, websites, and referrals.
- Convert inquiries into sales while maintaining a high level of customer satisfaction.
- Maintain accurate records of customer interactions in the CRM system.
- Coordinate with internal teams to ensure smooth processing of customer applications.
- Address customer queries and provide timely updates on service status.
- Achieve daily, weekly, and monthly sales and conversion targets.
- Build and maintain long-term customer relationships.
Required Skills
- Strong communication and interpersonal skills.
- Good sales and negotiation abilities.
- Ability to understand customer needs and provide appropriate solutions.
- Basic knowledge of GST Registration and ISO Certification is preferred (training can be provided).
- Comfortable working with CRM software and MS Office.
- Positive attitude and target-driven mindset.
Qualifications
- Minimum Higher Secondary (12th Pass); Graduate preferred.
- Freshers with excellent communication skills are welcome.
- Experience in telecalling, customer service, sales, BPO, or business consulting is an advantage.
Performance Indicators (KPIs)
- Number of calls handled.
- Lead-to-sale conversion rate.
- Revenue generated.
- Customer satisfaction score.
- Follow-up and closure rate.
Salary & Benefits
- Fixed salary + attractive incentives.
- Performance-based bonuses.
- Training and career growth opportunities.
- Supportive work environment.
Ideal Candidate Profile
The ideal candidate is confident in speaking with business owners, enjoys helping customers, can build trust quickly, and is motivated by achieving sales targets. Since this is a sales-service role, success depends on both customer relationship management and conversion performance.
Pay: ₹15,000.00 - ₹18,000.00 per month
Work Location: In person
