Job Description – Tele caller Executive
About RedBrik
RedBrik Real Estate is a trusted real estate consulting company specializing in residential, commercial, and plotted developments. We are committed to helping customers find the right investment opportunities through professional guidance and exceptional service.
Job Summary
We are looking for an enthusiastic and customer-oriented Telecaller Executive to connect with prospective clients, qualify leads, schedule site visits, and support the sales team in generating business. The ideal candidate should have excellent communication skills, a persuasive personality, and the ability to build positive customer relationships over the phone.
Key Responsibilities
- Make outbound calls to prospective customers from company-generated leads and databases.
- Receive and handle inbound customer inquiries professionally.
- Understand customer requirements and explain project details clearly.
- Qualify leads and identify potential buyers.
- Schedule site visits and appointments for the sales team.
- Maintain regular follow-ups with interested prospects.
- Update customer information and call records in the CRM.
- Coordinate with the sales team to ensure smooth lead handover.
- Achieve daily call targets, lead generation goals, and appointment booking targets.
- Resolve basic customer queries and escalate complex issues when required.
- Maintain professionalism and excellent customer service during every interaction.
Required Qualifications
- Bachelor's degree in any discipline (preferred).
- 0–2 years of experience in telecalling, customer service, BPO, or sales. Freshers with good communication skills are welcome to apply.
- Excellent verbal communication skills in Hindi. Basic English communication is an added advantage.
- Good listening, persuasion, and interpersonal skills.
- Basic computer knowledge and familiarity with MS Office.
- Ability to work in a target-oriented environment.
Preferred Skills
- Strong communication and convincing ability.
- Customer-focused attitude.
- Positive and energetic personality.
- Time management and multitasking skills.
- Ability to build rapport with customers quickly.
- Experience with CRM software is an added advantage.
- Prior experience in the real estate industry will be preferred.
What We Offer
- Competitive salary.
- Attractive performance-based incentives.
- Training and career development opportunities.
- Friendly and growth-oriented work environment.
- Opportunity to work with one of the growing real estate brands.
Pay: ₹20,000.00 - ₹30,000.00 per month
Work Location: In person
