Reports to: Head, Digital Marketing
Location: Times Square Building, Andheri (E), Mumbai
Operational hours: 10 AM to 7 PM (Mon to Fri)- Work from Office.
Half/Full day on Saturday- Work from home.
We are looking for a detail-oriented and proactive Associate to support the Digital Marketing team in executing and managing day-to-day digital operations. The ideal candidate will help ensure smooth functioning of digital campaigns, platforms, and communication channels while maintaining high standards of accuracy, responsiveness, and compliance.
Key Responsibilities
- Manage and execute digital marketing campaigns across WhatsApp (WA) and email channels
- Handle helpdesk operations and resolve/escalate queries in a timely manner
- Upload, update, and maintain content across digital platforms (websites, apps, portals)
- Monitor and manage online responses, comments, and interactions across digital channels
- Track and monitor the health and performance of digital platforms on an ongoing basis
- Conduct analytics on user behavior and generate reports/insights to support campaign optimization
- Coordinate with internal stakeholders and external vendors/agencies for campaign execution
- Ensure adherence to pharma industry compliance and regulatory guidelines in all digital communications
Requirements
- Bachelor's degree in Marketing, Communications, IT, or related field preferred.
- Minimum 4-5 years of professional experience in digital marketing operations
- Familiarity with email/WA marketing tools, CMS platforms, and basic analytics tools
- Efficient with MS Office tools, like MS Excel, MS Office and Powerpoint.
- Strong attention to detail and ability to manage multiple tasks simultaneously
- Good communication skills in English language for query/helpdesk management
- Basic understanding of pharma regulatory/compliance norms is a plus
Key Skills
Digital Campaign Management | Content Management | Query Resolution | Data Analytics | Platform Monitoring | Stakeholder Coordination | MS Office tools
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
