JOB DESCRIPTIONSenior Barista & Café Supervisor
Department: Café Operations
Position: Senior Barista & Café Supervisor
Reports To: Café Manager / Operations Manager
Location: As Assigned
1. Role Overview
The Senior Barista & Café Supervisor will be responsible for the overall day-to-day operation of the café, ensuring excellent coffee quality, food and beverage service, customer experience, team discipline and operational standards.
The role requires a hands-on leader who can lead and motivate the café team, manage daily operations, maintain quality standards and independently handle the café in the absence of the Café Manager.
2. Key ResponsibilitiesA. Café Operations
- Take overall responsibility for the smooth functioning of the café during assigned shifts.
- Ensure the café is opened and closed as per standard operating procedures.
- Monitor daily operations including service, cleanliness, hygiene, stock and customer experience.
- Ensure all equipment, counters, service areas and back-of-house areas are maintained properly.
- Coordinate with management for operational issues, repairs, maintenance and other requirements.
- Ensure all SOPs, company policies and operational standards are consistently followed.
B. Team Management
- Supervise, guide and motivate the café team on a daily basis.
- Allocate duties and responsibilities to team members based on business requirements.
- Prepare or coordinate staff duty rosters and shift schedules.
- Monitor attendance, punctuality, grooming and overall discipline.
- Conduct daily briefings and communicate operational priorities to the team.
- Train new team members on coffee preparation, service standards, hygiene and SOPs.
- Identify training requirements and provide on-the-job coaching.
- Manage team performance and address minor operational or behavioural issues appropriately.
- Escalate serious performance or disciplinary matters to the reporting manager.
C. Coffee & Beverage Operations
- Ensure consistently high standards of coffee preparation and presentation.
- Maintain correct recipes, beverage specifications, portion sizes and presentation standards.
- Monitor espresso extraction, grinder settings, milk steaming and other brewing parameters.
- Ensure regular cleaning, backflushing and basic upkeep of coffee machines and grinders.
- Maintain knowledge of the complete beverage menu and ensure the team is trained accordingly.
- Introduce and train the team on new beverages and seasonal menu items.
- Conduct regular quality checks on coffee and beverages served to customers.
D. Customer Service
- Ensure a warm, professional and consistent customer experience.
- Interact with customers and understand their feedback and requirements.
- Handle customer complaints and service issues professionally and promptly.
- Resolve routine customer concerns independently and escalate serious matters when required.
- Encourage the team to maintain high standards of hospitality and service.
E. Inventory & Stock Control
- Monitor daily consumption of coffee, milk, beverages, food ingredients, packaging and other café supplies.
- Maintain appropriate stock levels and communicate replenishment requirements on time.
- Conduct regular stock checks and assist with physical inventory counts.
- Follow FIFO/FEFO practices wherever applicable.
- Monitor wastage, breakage and variance and take corrective action.
- Ensure all products are stored correctly and safely.
F. Cash & Billing
- Ensure accurate billing and payment collection procedures are followed.
- Handle cash and other payment modes responsibly, where applicable.
- Verify daily sales and transaction records.
- Report discrepancies or irregularities immediately to management.
- Ensure discounts, complimentary items and refunds are processed only as per company policy.
G. Hygiene, Safety & Compliance
- Maintain high standards of personal hygiene, grooming and uniform.
- Ensure the café, kitchen/service area, equipment and customer areas are clean and well maintained.
- Ensure food safety and hygiene procedures are strictly followed.
- Monitor cleaning schedules and ensure all team members complete their assigned cleaning duties.
- Ensure proper handling and storage of food and beverages.
- Report equipment faults, safety hazards or maintenance issues immediately.
3. Administration & Reporting
- Maintain daily operational checklists and records.
- Report daily sales, stock issues, wastage, maintenance concerns and operational challenges to management.
- Assist management with preparation of operational reports when required.
- Maintain records relating to staff attendance, cleaning, stock and equipment.
- Ensure all required documentation and checklists are completed accurately and on time.
4. Leadership Expectations
The Senior Barista & Café Supervisor is expected to lead by example and should be:
- Hands-on and operationally strong.
- Customer-focused and service-oriented.
- Responsible and accountable for the café during the assigned shift.
- Capable of making sound decisions independently.
- Calm and professional under pressure.
- Able to manage and motivate a diverse team.
- Proactive in identifying and resolving operational issues.
- Focused on maintaining consistency in quality, service and presentation.
5. Skills & Qualifications
- Minimum 2–4 years of experience in café, restaurant, hotel or specialty coffee operations.
- Strong barista skills with good knowledge of espresso-based beverages and brewing methods.
- Previous experience in a supervisory or team-lead role preferred.
- Good understanding of café operations, inventory and customer service.
- Basic knowledge of POS/billing systems.
- Good communication and interpersonal skills.
- Ability to train and supervise junior team members.
- Basic computer skills.
- Knowledge of food safety and hygiene practices is preferred.
6. Key Performance Indicators (KPIs)
Performance will be evaluated based on:
- Coffee and beverage quality and consistency.
- Customer satisfaction and service standards.
- Team discipline, attendance and productivity.
- Café cleanliness and hygiene.
- Stock accuracy and inventory control.
- Reduction in wastage and operational losses.
- Compliance with SOPs and company standards.
- Sales and upselling performance.
- Timely reporting and effective issue resolution.
- Overall smooth and efficient operation of the café.
7. Authority & Accountability
The Senior Barista & Café Supervisor will have the authority to manage the day-to-day café operations and team during assigned shifts, within the policies and guidelines of the organisation.
The position is accountable for ensuring that the café operates efficiently, the team performs effectively, customers receive a consistently high level of service, and all quality, hygiene and operational standards are maintained.
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
Work Location: In person
