About NeverOwned
NeverOwned is India's fastest-growing re-commerce brand for premium electronics and home appliances. We bring customers premium brands at unbeatable prices by offering open-box, surplus, and unused products sourced directly from leading manufacturers and e-commerce partners.
As we expand our retail footprint across India, our Chhattarpur showroom serves as the flagship experience centre and benchmark for all future stores.
Role Overview
We are looking for an energetic, customer-focused and result-oriented Showroom Sales Manager who lives and breathes retail sales.
The successful candidate will be responsible for driving showroom revenue, leading a high-performing sales team, delivering an outstanding customer experience and continuously improving sales productivity, conversion rates and repeat business.
This role is ideal for professionals from Multi Brand Outlets like Reliance Digital, Croma, Vijay Sales or similar organised consumer durable retailers.
Key Responsibilities
Sales Leadership
- Own complete showroom sales and profitability targets.
- Drive daily, weekly and monthly sales achievement.
- Maximise average billing value, accessory attachment and extended warranty sales.
- Ensure high conversion of walk-in customers into buyers.
- Monitor individual salesperson productivity and continuously improve performance.
Customer Experience
- Deliver an exceptional customer buying experience from enquiry to installation.
- Build long-term customer relationships that generate referrals and repeat purchases.
- Handle customer escalations professionally and ensure timely resolution.
- Maintain high customer satisfaction and online review ratings.
Team Management
- Recruit, train and mentor showroom sales executives.
- Conduct daily sales briefings and performance reviews.
- Coach the team on product knowledge, objection handling, financing options and closing techniques.
- Build a highly motivated, target-driven sales culture.
Footfall & Business Development
- Drive showroom footfall through local marketing initiatives, corporate tie-ups, housing societies, channel partners and referral programmes.
- Convert online enquiries, WhatsApp leads and phone enquiries into showroom visits and sales.
- Support local promotional campaigns and brand activation activities.
Finance & Sales Conversion
- Ensure seamless execution of consumer finance through NBFCs and banking partners.
- Improve finance conversion rates by offering suitable payment options.
- Increase overall sales through financing and value-added services.
Visual Merchandising & Store Standards
- Maintain excellent showroom presentation and product displays.
- Ensure pricing, branding and promotional communication are always updated.
- Create a premium retail experience for every visitor.
Inventory & Store Operations
- Coordinate with warehouse and backend teams to ensure product availability.
- Monitor stock movement and ageing inventory.
- Ensure timely billing, delivery coordination and installation follow-up.
Reporting & Business Insights
- Review showroom KPIs on a daily basis.
- Analyse sales trends, customer behaviour and team productivity.
- Share actionable recommendations to improve revenue and operational efficiency.
Key Performance Indicators (KPIs)
- Monthly Sales Revenue
- Sales Target Achievement (%)
- Customer Conversion Ratio
- Average Billing Value (ABV)
- Accessory & Cross-Sell Revenue
- Consumer Finance Conversion
- Walk-in Footfall Growth
- Repeat & Referral Business
- Customer Satisfaction & Reviews
- Individual Team Productivity
- Inventory Turnover
- Showroom Profitability
Ideal Candidate
- 4–7 years of retail sales leadership experience in Consumer Durables, Electronics or Appliances.
- Prior experience with organised retail chains such as Reliance Digital, Croma, Vijay Sales or similar.
- Strong track record of consistently achieving aggressive sales targets.
- Excellent people leadership and coaching skills.
- Experience handling Consumer Durable Finance through leading NBFCs and banks.
- Strong customer relationship and negotiation skills.
- Good analytical ability with knowledge of retail KPIs.
- Graduate in any discipline (MBA/Retail Management preferred).
Why Join NeverOwned
- Lead the flagship showroom of one of India's fastest-growing RetailTech brands.
- Direct exposure to the Founder and leadership team.
- Opportunity to grow into Cluster Manager, Regional Sales Manager or Retail Operations Head as the company expands nationally.
- Attractive performance incentives with fast-track career progression.
- Be part of transforming India's organised re-commerce retail industry.
Pay: ₹500,000.00 - ₹600,000.00 per year
Work Location: In person
