JOB TITLE: International Voice Process
Location: Sector V, Salt Lake, Kolkata (On-site)
Salary: ₹15,000 – ₹25,000 per month (Negotiable based on experience)
Experience Required: 1–2 Years
Employment Type: Full-Time | Permanent
Qualification: Graduate Preferred
About Shree Ji Steel
Shree Ji Steel is a leading steel solutions provider committed to delivering high-quality products and exceptional customer service across domestic and international markets. As part of our continued growth, we are looking for energetic, customer-focused, and result-oriented professionals to join our team and support our international business operations.
Job Summary
We are seeking a dynamic and articulate International Voice Process to manage communications with international clients and support business development activities. The ideal candidate should possess excellent spoken English, strong interpersonal skills, and the ability to engage confidently with overseas customers. This role involves handling international calls, generating leads, nurturing client relationships, and contributing to business growth.
Key Responsibilities
- Handle inbound and outbound calls with international clients professionally and effectively.
- Generate leads and identify new business opportunities through cold calling, follow-ups, and client engagement.
- Build and maintain strong relationships with overseas customers and business partners.
- Understand customer requirements and provide accurate product and service information.
- Follow up on inquiries, quotations, negotiations, and business discussions to drive conversions.
- Maintain accurate records of customer interactions, call activities, and follow-up schedules in the CRM system.
- Coordinate with internal departments to ensure timely resolution of customer concerns and requirements.
- Achieve individual performance targets and contribute to overall business objectives.
- Stay updated on market trends and customer requirements in international markets.
Required Skills & Competencies
- Excellent verbal communication skills in English with a clear and professional accent.
- Strong interpersonal, negotiation, and persuasive communication abilities.
- Ability to communicate confidently with international clients and stakeholders.
- Good customer relationship management and problem-solving skills.
- Basic knowledge of CRM software (Zoho CRM experience preferred).
- Strong organizational, multitasking, and time-management skills.
- Ability to work in a target-driven and fast-paced environment.
- Flexibility to work in rotational shifts or night shifts, if required.
Eligibility Criteria
- 1–2 years of experience in International Voice Process, International Sales, Telecalling, Customer Support, or Business Development.
- Experience handling international clients from regions such as UAE, Vietnam, Australia, Europe, or other global markets will be an added advantage.
- Graduate or equivalent qualification preferred.
- Strong professional communication etiquette and a positive attitude.
- Freshers with exceptional communication skills and a strong willingness to learn may also be considered.
What We Offer
- Competitive salary package with attractive performance-based incentives.
- Opportunity to work with international clients and global markets.
- Clear career growth and advancement opportunities.
- Supportive, collaborative, and professional work environment.
- Ongoing training, learning, and skill development programs.
Benefits
- Health Insurance Coverage
- Provident Fund (PF) & ESI Benefits as per company policy
- Performance-Based Incentives
- Employee Recognition & Reward Programs
- Paid Leaves and Other Statutory Benefits
How to Apply
Interested candidates may share their updated resume at:
Email: [email protected]
Job Type: Full-Time | Permanent
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Application Question(s):
- Experience in International process?
- What is your current salary?
Work Location: In person
