Job Description – Telecaller
Position: Telecaller – Real Estate
Department: Sales / Pre-Sales
Industry: Real Estate
Experience: 0–3 Years
Location: [Location]
Employment Type: Full-Time
Reporting To: Sales Manager / Pre-Sales Manager
Job Summary
We are looking for an enthusiastic and customer-focused Real Estate Telecaller to connect with prospective customers, understand their property requirements, generate interest in our projects, and schedule site visits for the sales team.
The ideal candidate should have excellent communication skills, a convincing personality, and the ability to handle customer calls professionally while achieving daily and monthly targets.
Key ResponsibilitiesCalling & Lead Generation
- Make outbound calls to prospective customers from company-provided leads.
- Introduce the company's real estate projects and understand customer requirements.
- Explain project details including location, configurations, amenities, pricing, and offers.
- Identify genuine and qualified prospects based on budget, location, and property requirements.
- Generate interest and convert leads into site visits.
Customer Follow-Up
- Follow up regularly with interested customers through calls and messages.
- Maintain proper records of customer interactions and follow-up schedules.
- Reconnect with old, inactive, and missed leads to generate new opportunities.
- Handle basic customer queries and provide accurate project information.
Site Visit Coordination
- Schedule site visits for qualified prospects.
- Coordinate with Sales Executives and the site team regarding customer visits.
- Confirm appointments with customers before scheduled site visits.
- Follow up with customers after the site visit and update the sales team.
CRM & Reporting
- Update lead status, call outcomes, customer requirements, and follow-up details in the CRM.
- Maintain accurate daily calling and lead-conversion records.
- Prepare daily and weekly calling reports.
- Ensure timely follow-up on all assigned leads.
Team Coordination
- Coordinate closely with Sales Executives and Sales Managers.
- Share qualified leads and customer feedback with the sales team.
- Participate in team meetings, sales training, and project briefings.
Key Performance Indicators (KPIs)
- Number of calls made per day
- Qualified leads generated
- Customer conversations
- Site visits scheduled
- Lead-to-site-visit conversion
- Follow-up completion rate
- Site-visit-to-booking contribution
- Monthly target achievement
Required Skills
- Excellent verbal communication skills.
- Good convincing and interpersonal skills.
- Customer-friendly and professional attitude.
- Strong follow-up skills.
- Ability to handle customer objections.
- Target-oriented and self-motivated.
- Basic computer and CRM knowledge.
- Knowledge of the local real estate market is an advantage.
Qualification & Experience
- Minimum 12th pass / Bachelor's degree preferred.
- 0–3 years of experience in telecalling, telesales, customer service, or real estate sales.
- Freshers with good communication skills and a strong interest in sales may also apply.
- Candidates with prior real estate telecalling experience will be preferred.
Preferred Candidate Profile
- Confident and energetic personality.
- Fluent in English and [Local Language].
- Comfortable making a high volume of outbound calls.
- Persuasive and good at building rapport with customers.
- Willing to work with daily/monthly sales targets.
- Good attitude toward learning and achieving results.
Compensation: Competitive salary + attractive incentives based on performance.
Additional Benefits: [Incentives / Attendance Bonus / Travel Allowance / Other Benefits]
Pay: ₹20,000.00 - ₹28,772.39 per month
Benefits:
Work Location: In person
