Key Responsibilities
● Respond to customer queries via email, chat, and other non-voice support channels.
● Understand user issues, troubleshoot problems, and provide timely resolutions.
● Maintain accurate and complete records of customer interactions.
● Escalate unresolved issues to the relevant teams when required.
● Contribute to and update internal knowledge base articles and FAQs.
● Work closely with team members to enhance overall customer experience and
process efficiency.
Requirements
● Ability to handle multiple queries simultaneously with attention to detail.
● Basic computer proficiency and familiarity with support tools or CRM systems.
● Prior experience in customer support or non-voice roles is preferred.
Job Type: Full-time
Pay: ₹10,000.00 - ₹11,000.00 per month
Benefits:
Application Question(s):
- Current / Last withdrawn salary
- Expected Salary
- Do you have your own laptop/system?
- Do you have stable WiFi connection?
Experience:
- Customer support: 1 year (Preferred)
- Live chat: 1 year (Preferred)
Work Location: Remote
