Role & responsibilities
- Efficient Handling of Calls.
- Serves customers by providing relevant information.
- Resolving internal service problems and escalating, if needed.
- Providing proactive customer outreach.
- Collecting and analyzing customer feedback.
- Responding to customer reviews.
- Developing and documenting knowledge into helpful content.
- Assisting other officers for solving queries in case of excess queries.
- Adhering to organizational process & policies.
- Providing feedback on enhancement of systems and overall organization on time to time basis.
Skills Required
- Good communication
- Grasping power
- Listening Skill
- Product Knowledge
- Computer Operating
- Coordination
Job Type: Full-time
Pay: Up to ₹25,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Ability to commute/relocate:
- Udhana, Surat, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- What is your expected salary?
Education:
Experience:
- Customer support: 2 years (Preferred)
Language:
Location:
- Udhana, Surat, Gujarat (Preferred)
Shift availability:
Work Location: In person
