Company Description
Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.
Job Description
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Manage and supervise all tasks of his/her staff
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Makes certain employees to be supervised report to assigned area on time in uniform as per departmental dress and hygiene code, noise level is kept to a minimum
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Keeps an eye on the proper usage of linen, the correct handling of equipment and supplies to eliminate abuse or misuse.
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Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to set standards and procedures
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Supervise public areas
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Ensure that guest supplies are replenished
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Ensure guests’ requests are promptly and courteously met
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Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other Talent.
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Report damage or malfunction in hotel rooms using P.M.S system
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Maintain equipment in proper state of cleanliness and repair
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Assist in managing a spring cleaning roster.
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Assist in preparing cleaning schedule for the return of out-of-order rooms.
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Maintain a section floor report
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Conduct daily briefings with staff at floor level
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Conduct regular room checklists
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Report unusual behavior/activities on floors to Assistant Housekeeping Manager
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Record room status in allocated section accurately
