We are looking for an active, energetic Client Support Executive with 0-1 year of experience, Who is responsible for Customer's help for all tech challenges faced while using the Product and services provided.
Roles & Responsibilities
- Attending, Understanding & responding to Customer queries/issues over chat.
- Will be responsible for facing customers, gathering requirements and providing possible solutions.
- Escalating the clients/ process to the manager
- Analyse and identify process changes or product enhancements required & suggest if any.
Requirements
- The candidate should have excellent written communication skills along with reading skills.
- Should be active, energetic, and smart enough to understand the customer's queries.
- Sharp understanding and memory of how software/product work
- Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.
Job Type: Full Time
Location: Mohali, State Punjab
Benefits
- On time salary
- Inter- tech work
- Skill upgradation trainings
- Soft skills trainings
- Rewards and recognitions
- Weekly de-stressing activities
Pay: Up to ₹15,000.00 per month
Work Location: In person
