Location: Bengaluru
Other locations: Anywhere in Country
Salary: Competitive
Date: Nov 11, 2025
Job description
Requisition ID: 1648914
At EY, we’re all in to shape your future with confidence.
We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
Join EY and help to build a better working world.
EY-ServiceNow – Senior
As part of our EY GDS-ServiceNow team, you will work to solve client problems using ServiceNow platform. You will get an opportunity to work with high quality team. You will get an opportunity to build innovating product which solves client’s problem.
The opportunity
We’re looking for Senior with expertise in ServiceNow Implementation to join the EYD GDS ServiceNow. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth.
Your key responsibilities
Performs Configuration/Customization of the ServiceNow system, including creation workflows
Builds service request fulfilment workflow from customer requirements including requests, request items and tasks using workflows, UI actions, client scripts, business rules, etc
Uses scripting tools and Service Now functionality to automate rote tasks
Performs integrations and process automation using Orchestration, Web Services, Soap calls, etc.
Gathers specifications from the business departments and delivers a product/release that meets the needs presented. Interprets business and functional requirements and develops technical specifications documentation
Load, manipulate and maintain data between Service-now and other systems as needed
Work with business liaison to generate dashboards, home pages, performance analytics data collectors and reports as needed
Must analyse and fully understand user stories and internal procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow releases
Performs system and integration testing with sample and live data
Skills and attributes for success
Authentication protocols such as Active Directory / LDAP or SiteMinder federation /Azure
Disciplined Agile Delivery software release build/deploy processes
Integrating with internal and external applications and systems
JavaScript, HTML, Angular JS and good web design practices
Service Portal implementation experience
Implementation experience on any of the following applications like Agentic AI, Gen AI, ITOM/HRSD/CSM/SPM/SecOps/IRM/ITSM, Flow designer, HAM, SAM, Integration, ITAM, Service Now Portal/UI Builder, SPM.
Implementation experience on Performance Analytics.
Knowledge of digital technologies like Machine learning, AI, IOT, Blockchain
To qualify for the role, you must have
College degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences
Approximately 4 to 6 years of experience in a development role. Able to exhibit a progression of increasingly complex job responsibilities during the period
ServiceNow CSA certification plus any CIS is mandatory
ITIL foundations certification a plus
Ideally, you’ll also have
Experience on SDLC or TFS or JIRA or equivalent tool to maintain stories.
Knowledge about ServiceNow’s latest version’s features.
What we look for
A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
An opportunity to be a part of market-leading, multi-disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide.
Opportunities to work with EY ServiceNow practices globally with leading businesses across a range of industries
What working at EY offers
At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are.
You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:
Support, coaching and feedback from some of the most engaging colleagues around
Opportunities to develop new skills and progress your career
The freedom and flexibility to handle your role in a way that’s right for you
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
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