Job Title: Customer Experience Agent
Experience: Minmum 1 Year
Location: Chennai
Type: Full-time
Salary: Above industry standard
About the Role
We are looking for a friendly and proactive Customer Experience Agent to enhance our customer journey by handling client interactions, resolving queries, and ensuring a smooth and positive experience. This role is ideal for freshers who are passionate about customer service and relationship management.
Key Responsibilities
- Handle customer enquiries through calls, messages, and emails
- Ensure a smooth and pleasant experience for all clients
- Address customer concerns and provide timely solutions
- Maintain and update customer records
- Coordinate with internal teams to ensure seamless service delivery
- Assist in managing feedback and improving customer satisfaction
- Build and maintain strong relationships with clients
Requirements
- Good communication and interpersonal skills
- Friendly, patient, and customer-focused attitude
- Willingness to learn and grow
- Basic problem-solving ability
- Positive attitude and ability to handle customers professionally
- Basic MS Office knowledge (CRM is a plus)
- Any internship or experience in customer handling is a bonus
Job Types: Full-time, Fresher
Pay: From ₹25,000.00 per month
Language:
Work Location: In person
